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Job Title: Mobile Experience Specialist
Date Posted: April 20, 2017
Reference Number: 1524_452273-1A
Agency / Company Name: Verizon
City: New York
County / State: NY
Country: United States
Postal Code: 10007
Description:

Responsibilities

The Digital Engagement team at Verizon is hiring a Mobile Experience Specialist to support the My Fios mobile app. Your main focus will be to identify customer-impacting issues and follow through with appropriate teams to resolution. Through a combination of manual QA and managing user feedback channels, you will help resolve the pain points our users have in order to contribute to a best-in-class mobile experience. You will also be responsible for communicating to both internal and external audiences the value of the product and help them stay up-to-date on new features and releases. This is a unique role to work within a dynamic, fast-growing group that is defining the future of customer experience inside of a Fortune 15 business.

Job Responsibilities:

  • Assist product, design, and IT leadership in identifying user-impacting bugs and areas of opportunity & following them through to resolution

  • Manage feedback across Apple App and Google Play stores, as well as internal user feedback channels

  • Respond to users with the status of their issues reported – manage expectations and let them know that they are heard

  • Document bugs and product enhancement requirements in detail via the team’s project management software

  • Assist in the creation of external and internal product marketing/education material for new features and releases

Qualifications

Must Have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or m
Salary:
Education:
Job Type:
Category: Project Management
Experience:
Home Based or Virtual Position: No
 
   

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