The Digital Engagement team at Verizon is hiring a Mobile Experience Specialist to support the My Fios mobile app. Your main focus will be to identify customer-impacting issues and follow through with appropriate teams to resolution. Through a combination of manual QA and managing user feedback channels, you will help resolve the pain points our users have in order to contribute to a best-in-class mobile experience. You will also be responsible for communicating to both internal and external audiences the value of the product and help them stay up-to-date on new features and releases. This is a unique role to work within a dynamic, fast-growing group that is defining the future of customer experience inside of a Fortune 15 business.
Assist product, design, and IT leadership in identifying user-impacting bugs and areas of opportunity & following them through to resolution
Manage feedback across Apple App and Google Play stores, as well as internal user feedback channels
Respond to users with the status of their issues reported – manage expectations and let them know that they are heard
Document bugs and product enhancement requirements in detail via the team’s project management software
Assist in the creation of external and internal product marketing/education material for new features and releases
- Bachelor’s degree or four or more years of work experience.
- Four or m