Advanced Video Engineer I – Video Support Center Core


Client Reference Code: 203814
Job Scope:

The Video Support Center Core (VSCC) is a fast paced 24×7 break/fix team that remotely supports all video transport and devices in Charter Video Operations group. We are on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation. Successful candidates should have the ability to remotely analyze, troubleshoot and implement corrective actions related to MPEG video transport, encoding and multiplexing.

The AVE I is an entry level position for a person with a technical foundation who is computer savvy, resourceful and eager to do whatever it takes to learn and become a video engineering professional.
Successful candidates should have background working with Networking, Video, Telecom or a network operations center environment.

Basic/Minimum Qualifications:

  • Minimum of 1 year of experience in maintaining and troubleshooting video delivery or video applications
  • Minimum of 1 year of experience of hands-on operational experience in performing video devices or systems upgrades, and Break/Fix activities.
  • Minimum of 1 year of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
  • Bachelor’s degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience.
  • Willing to work in a shifted 4/10, 24×7 operations environment. (No on-call)

Essential Job Functions:

  • The Advanced Video Engineer I will support the four primary functions of the Video Operations organization: Acquisition, Encoding, Transport, and Delivery.
  • Responsible for the surveillance of multiple video systems across multiple geographical areas.
  • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, and Linear Broadcast services.
  • The Advanced Video Engineer I is a technical point of escalation for video events in a 24×7 environment.
  • The Advanced Video Engineer I provides support for video systems and surveillance, and first point of escalation for implementing tier 3 video break fix actions.
  • The Advanced Video Engineer I, will identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions.
  • Complies with Video Operations Support Center objectives, policies/procedures, work schedules, and reporting metrics.

Job Requirements:

  • Advanced Video Engineer I will remotely troubleshoot and resolve video network issue in a timely manner or escalate accordingly.
  • Must demonstrate computer skills, personal initiative, and ability to remain calm and focused in stressful situations. This includes the ability to maintain order and a methodical troubleshooting approach that is focused on service restoration.
  • Basic knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
  • Background in performing and implementing network, telecom or video systems troubleshooting or implementation a plus.
  • Familiarity with monitoring tools, and video, telecom or network delivery architecture.
  • Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (Remedy, Jira) and video analysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC a plus.

Preferred Qualifications:

  • Must be able to work in a fast paced 24×7 support center environment.
  • Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
  • Knowledge or experience using Headend or Hub devices, configuration implementation or familiarity with MPEG monitoring tools a plus.
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.
  • Experience with IP networking, video telecom, or industry vendors’ a plus.
  • Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
  • Basic understanding of video network architecture, data networking, system operations, and HFC cable systems.
  • Knowledge of command line, Wireshark and basic UNIX operating commands, helpful.
  • Technical Degree or certifications from SCTE or NCTI and/or knowledge or experience in Headends, Hubs, IPTV, MPEG transport or Video networking a plus.
  • Ability to learn and understand difficult concepts quickly and become proficient with various networks and devices.
  • Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus.

Job Code : TWCEVD330 Advanced Video Engineer I Exempt


To apply for this job please visit the following URL: →