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Application Support Engineer

Company Summary Crown Castle works around the country to build and maintain the infrastructure behind the worlds most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion. Position Title: Application Support Engineer Position Summary The Application Support Engineer is responsible for managing and supporting OSS application solutions within Crown Castles SCN NOC organization. The individual will work with internal IT and external Crown vendors in support of OSS related functions. The Application Support Engineer will be responsible for providing daily support of OSS applications, testing new features and software, and evaluating the long-term OSS Strategy/Roadmap based on business direction and needs. This position will be supporting a 24×7 organization and will require limited on call. Essential Job Functions * Manage and support SCN OSS application solutions. * As required develop and implement OSS application changes and updates. * Work with internal IT and external Crown vendors in support of OSS related functions. * Monitor the OSS software/applications on a daily basis to ensure integrity and performance. * Work with the Crown Castle NOC organization to collect performance related issues and resolve in a timely manner. * Interface with OSS application Support Vendors for daily support and operations. * Define and implement alarm severities and alarm configuration standards for all network. elements (including new MIBs from Vendors) within OSS Applications (i.e. Network Monitoring and ticketing tools). * Provide day-to-day administration of Network Operations Element Management Systems. * Manage multiple competing priorities in a fast paced dynamic working environment. * Interpret error logs and troubleshoot system and application issues. * Perform alarm rule set changes within OSS applications (i.e. Network Monitoring and ticketing tools). * This role will also include reviewing and testing application development changes provided by vendors. * Interface with the Network Operations teams to understand new OSS application requirements and needs. * Identify and evaluate new OSS Applications & Tools for future use by Network Operations teams. * Define the long-term OSS Strategy/Roadmap based on business direction and needs. Education/Certifications * Bachelor Degree in Computer Science or related discipline; or equivalent work experience. Experience/Minimum Requirements * Five (5) to seven (7) year of OSS related work experience * Experience with NMS System Architecture & Principles * Knowledge and understanding of information technology concepts and technologies, as in knowledge of computer systems hardware and software, entity relationship models, design, protocols, and methodologies * Experience with multiple NMS (i.e. netcool) * Experience in performing ruleset changes within network management systems (i.e. netcool) * Experience with BMC Remedy management application or other trouble ticketing required * Experience on windows, linux/unix servers * Experience with MySQL and Oracle databases * Experience with Java applications * Experience with developing scripts (i.e. perl) Other Skills/Abilities * TCP/IP and Networking troubleshooting. * Be able to work under pressure and deal with diverse personalities and situations. * Ability to work in a team-oriented, collaborative environment; good interpersonal skills. * Excellent organizational and time management skills. * Strong customer service orientation with keen attention to detail. * Excellent sense of personal accountability. * Proficient with Microsoft Office and the ability to learn specialized system tools. * Ability to multi-task in a fast paced environment. * Knowledge of wireless communications a plus. * Self-motivated with the ability to make critical decisions. * Proven verbal, written, organizational, problem solving and interpersonal skills. * Interacts with internal and enterprise staff in a professional, effective manner. * Learn internal applications to provide high level of service. Organizational Relationship Reports to: Manager of SCN Technical Support Title(s) of direct reports (if applicable): N/A Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Limited on-call required. Additional Information: N/A Crown Castle is an Equal Opportunity Employer. See Job Description

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