Applications Trainer and Help Desk Support

Irving Burton Associates

IBA is currently recruiting for a Applications Trainer and Help Desk Support to provide support to our Department of Defense (DoD) client located in Aurora, CO. Essential Duties and Responsibilities: * Provide DHA E-Commerce application Tier 1 end user support, including PRISM, Documentum, Custom Web Applications. * Ensure a knowledgebase is maintained using Solution Business Manager. * Develop application training plans, using classroom or remote training methods (e.g., Defense Connect Online), to implement training approaches, methods, schedules, tools, and curricula. * Conduct end user training. * Help maintain user training documentation. * Provide application functional administration. * Conduct system testing in accordance with developed test procedures to validate that Application software modifications accomplish the intended result and to verify that software modifications satisfy the identified requirements. * Other duties as assigned. Minimum Requirements: * Minimum of twoyears of experiencewith Test/Training for the identified E-Commerce applications and databases, HP Quality Center tool (HPQC), basic SQL and troubleshooting skills. * Knowledge ofIT end user support. * Must have experience with software business analysis and testing. * Ability to perform essential duties and responsibilities. Education, Certifications, and Work Experience Requirements: A bachelors degree from an accredited university in a related field (e.g., computer science, engineering, and information systems). High School diploma and fifteen years of experience may be substitutedfor a bachelors degree. Security+ certification or ability to obtain Security+ within 45 days of hire. Preferred Qualifications: Experience with business analysis and testing with prism/documentum strongly preferred. Experience with Compusearch PRISM along with phases of Federal and DoD acquisition process strongly preferred. Security Clearance Requirements: Existing ADP II Public Trust clearance level orabove (NACLC or comparable investigation) accessible through the DoD clearance database. *Pursuant to a government contract this position requires U.S. citizenship status. EOE/M/F/Disability/Veteran See Job Description

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