Associate Sales Engineer

CenturyLink

CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places.  At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you’re looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement.  We’re committed to bringing great talent to our team to help us change the world. One network connection at a time.

Job Summary

“We are in the process of selecting candidates to fill open positions in the combined company following CenturyLink’s acquisition of Level 3 Communications.  All qualified candidates who express interest by submitting an application to an open posting will be considered.  We welcome, and encourage, all application submissions while we continue our integration process.  But based on business needs, preference may be given to internal applicants from CenturyLink and Level 3.”

 

The Associate Sales Engineer is a technical resource supporting multiple account teams, primarily in the small and medium-size business segment.  They are responsible for technical and business requirements discovery, telecommunications and CPE solution design/engineering/consulting, proposal preparation support and technical presentations to customers for CenturyLink’s full suite of products and solutions.

Job Description

  • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions.
  • Alters the design as needed to result in the customer choosing CenturyLink Solutions including Managed Hosting Services, Cloud Virtualization, Outsourced Infrastructure Solutions (managed and un-managed), and specialized Enterprise application suites.
  • Pre-sales design and implementation expertise in CPE and Enterprise/WAN service integrations.
  • Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution and build relationships with customers.
  • Participates in strategic and tactical account planning.
  • Follows industry technology trends through self-study and formal training and shares that knowledge with customers.
  • Understands power, cooling and other environmental constraints on a client’s outsourced infrastructure.
  • Clearly communicates the customer design to the teams responsible for ordering, implementation and ongoing support.
  • Contributes to & leads technical training and development support to the local branch(s).
  • Mentoring the Associate Sales Engineer’s
  • Leads internal cross-functional teams to obtain required approvals of non-standard designs for customers.
  • Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions.
  • Creatively designs solutions for customers using the best mix of CenturyLink and vendor-partner products.
  • Builds relationships with customers by serving as the technical liaison for pre-sales to post-sales, with the goal of being the customer’s trusted advisor.
  • Responsible for growing strategic product sales and revenue through proactive engagement with customers.
  • Partner with sales management to help increase sales forecast accuracy, prioritize engagements based on needs of the customer and the business unit.

 

Technical Knowledge:

Strong understanding of:

  • Business applications including SaaS (O365, CRM, ERP, etc) & infrastructure’s/workloads including premise and cloud/hybrid based; Servers/VMware/AWS/Azure/CLC etc.
  • IP routing and switching
  • CPE including Firewalls/Routers/Switches/WAP’s
  • SD-WAN/NFV, Internet and MPLS-VPN architectures
  • Security & storage including premise and cloud based firewalls/anti-virus/NAS/Cloud based back up services
  • Voice services; Hosted VoIP, TDM and VoIP technologies as well as related voice products
  • Transport including DS1/DS3, SONET, OWS and Ethernet technologies and related products. 
  • Business continuity and disaster recovery 

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Qualifications

Minimum:

  • Bachelor’s degree in Engineering or a related field and/or 2-4 years of experience with CenturyLink Products and Systems, in CPE or related service provider experience.
  • Ability to understand internetworking designs and their applications, to include CPE, Managed Hosting Service, Cloud, Virtualization, Software Defined WAN, Network Functions Virtualization, Subnetting and Routing Techniques on LAN/WAN networks, IP Telephony, Security, Network Diversity Applications and other technical skills mentioned above.
  • Consultative selling and customer questioning techniques to identify new opportunities to sell within existing accounts and maintain the role of trusted advisor to both the customer and the sales team.
  • Effective presentation, analytical, communications and customer relationship skills.
  • Proficiency with MS Outlook, Word, Excel, PowerPoint and Visio.
  • Project management skills.
  • Ability to work autonomously on multiple projects and associated deliverables.
  • Time management skills are a critical requirement.
  • Must have a valid driver’s license with satisfactory driving record.

Alternate Location: US-Arizona-Phoenix

Requisition #: 161709

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

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