Business Solution Architect

  • Full Time
  • Remote,

Rainmaker Associates LLC

The Business Architect plays a key role working with customers to align strategic goals and objectives with key decisions regarding ************** Service and/or Sales Cloud products and services. A successful Business Architect will manage and deliver components of customer engagements that include analysis of current state business process and technology, process and functional design, future state prototyping and architecture for **************.

As a Certified Service and/or Sales Cloud Consultant, the Business Architect also designs and deploys solutions that support customer business processes and requirements using ************** Service and/or Sales Cloud applications. The Business Architect has experience designing creative solutions using *********, ************** Service and/or Sales Cloud functionality and can be the lead for the implementation of these solutions within a customer organization. The consultant has a combination of contact center industry experience and expertise in ************** applications including the knowledge needed to implement multiple applications in common customer service scenarios.

Participates and/or leads in the Rainmaker Business Analyst CoE defining requirements gathering approaches, salesforce best practices, tools, standards and methodologies. Actively participates in communicating these principles across the organization and into customer product delivery.


* B.S. degree in Computer Science, Software Engineering, MIS or equivalent combination of relevant work experience and education
* Certified ************** Admin 201 or Developer 401 with either Sales Cloud or Service Cloud Consultant certifications

* Completed at least 5-10 full-lifecycle, enterprise ************** implementations with project ownership. Implementations must have included a combination of the following experience:

* Business Analysis or Systems Consulting for a mid-to-large sized organizations or Consulting including strong analytical and product management skills with a thorough understanding of how to interpret customer business needs and translating those into technology and operational requirements
* Progressive experience in project management, business analysis, and technology implementation in enterprise environments
* Proven ability to lead large, cross-functional workshops of 10 50 people (including executive level teams) for process analysis and architecture requirements gathering.
* Experience implementing or administering Sales Force Automation software in enterprise environments including identifying business requirements, collection of use cases/user stories, process design (swim lanes, work flow mapping, etc.), testing, training and implementation support
* Experience architecting enterprise integration systems and proven ability to create integration landscape diagrams and use cases

* Strong expertise in at least two of the following areas is required:

* System Implementation, Change Enablement & User Adoption
* ************** Sales Force Automation
* ************** Service & Support
* ************** Communities and Mobile
* ************** ********* platform development

* Enthusiastic, professional and confident team player with a strong focus on customer success who can present effectively even under adverse conditions
* Strong project management, problem solving and troubleshooting skills with the ability to exercise mature judgment
* Strong presentation and communication skills
* Located and able to work in the U.S. from a home office and able to travel up to 25%


Fun, progressive, team environment. Everyone learns, everyone shares, everyone helps, everyone benefits, especially our customers! Opportunity to contribute, lead and develop beyond your role. Great entrepreneurial growth environment.

* Medical
* Life
* Dental
* Matching 401K
* Paid Vacation/Sick Time
* Work from home as desired
* Get the day off on your birthday!

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