Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Business Systems Analyst professional to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career. The Business Systems Analyst will be responsible for managing incidents and configurations pertaining to R1RCM proprietary applications. This role will be working closely with product owners to develop business requirements and translate them into functional requirements for the development team using the company’s agile framework. The successful candidate will possess technical, business and people skills to play a key role as a subject matter expert for their applications. Your day to day role will include: * Provide L2/L3 application support including performing root cause analysis and deep diagnostics for application incidents and maintaining ownership of the final resolution (ticket to patch ownership). * Manage all configurations pertaining to R1 proprietary applications. * Monitor production environment for early problem detection. * Coordinate troubleshooting activities with vendor IT, client IT and internal IT. * Write concise and effective user stories with accurate acceptance criteria that will be used by development and quality assurance teams to ensure that product owner intent is effectively captured and developed. * Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. * Create SOPs for various parts of IT operations. You Have: * BS in Computer Science, Management Information Systems or another technology/business field of study. * Familiarity with the healthcare industry processes and protocols preferred but not required. * 0-3 years of relative work or internship experience. * In-house product knowledge preferred but not required. * Proficiency writing basic SQL (select/joins). Experience with T-SQL a plus. * Ability to work in a dynamic team environment, and to interact with resources from technical and non-technical organizations. * Excellent customer service skills. * Excellent verbal and written communication. * Strong analytical skills with the ability to successfully troubleshoot and problem solve. * Experience with a ticket management system, especially Service Now, a plus. We offer: R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers. * A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance. * A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community. * A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more! Sound like you? Let’s talk! About R1: R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.
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