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Complex Translation Technician

Littleton, CO CenturyLink

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.  Job Summary Consumer Service Delivery Complex Translations provisioning of NPA/NXX updates, establish/augment/disconnect network and customer trunk groups. Also includes major projects such as NPA overlays, rate center consolidations, switch grooming and collapses.Job Description Analyze and interpret data, order activity, test results, printouts or other output information relating to Complex Translations work in a 5ESS switch. Process trouble reports, which may include analyzing and routing trouble reports or creating electronic work documents that drive work. Analyze trouble tickets and determine the procedures for correcting conditions, forwarding to another group as appropriate. Complete trouble tickets with all relevant information on trouble conditions. Issue tickets for dispatch as necessary. Perform data operations and record keeping in connection with Complex Translations and other reporting systems including entry, cleaning, maintaining and backing up of databases or logs. Query and maintain records on routing, screening, billing and trunking information. Administer trunk groups, and complete documentation. Finish trunk service orders and post any changes on original assignment. Coordinate and complete call through testing for trouble resolution and new service installation which includes, but is not limited to: researching documentation, mapping translations, testing translations, building test scripts, removing old translations. Share information and/or coordinate work activities (e.g., restore customer service) with co-workers, other internal or external individuals, groups or entities (e.g., RCMAC, Service Assurance). Communicate with other offices to refer or report trouble conditions or to report completions. Interface with competitive local exchange carriers to test and turn-up new service. Respond to calls and resolve discrepancies in assignments (e.g., between switches). Construct trunk groups, charging tables, NPAs, and NXXs. Build software interpretations for custom line and trunk features. Build carrier common blocks, associated routing, route indices, new line class codes and assorted screening. Prepare after hour cuts using NSP or Connect-VU and work translation orders. Test, identify, locate, and clear trouble. Analyze feature troubles and determine the source (e.g., dialing troubles). Place test calls using various CIC (Carrier Interconnect) Codes to verify correct routing for long distance carrier. Field trouble calls from various work groups. Verify call routing based upon the information received from a trouble ticket. Use ACCESS7 to trap calls and diagnose protocol to isolate/correct trouble on customer repair tickets as well as network outages. Enable secured features in switches. Implement new software products (e.g., Caller ID, new class features, SS7 upgrades, basic and primary rate ISDN). Perform simple and complex transactions on 5ESS switching systems, manipulating stored memory of ESS data. Detect and track changes in potential network trouble and/or alarm conditions. Demonstrate knowledge of Work Force Administration (WFA) database, monitoring screens for trouble reports. Interpret technical documents which may include vendor and job specific manuals, circuit descriptions, schematic drawings and other technical materials. Utilize output from digital switches. Prepare and maintain timesheets and/or work logs. Considering criticality and due dates, identify, prioritize and organize work to be performed. Provide informal mentoring, coaching and/or training to peers. Qualifications Minimum Requirements: Must be able to perform switch translations as described in responsibilities in an Alcatel-Lucent 5ESS switch. Be able to update records in WFA-C, WMS, WCM, and Nschedule. Preferred Requirements: The ability to perform switch translations in a Genband DMS10 and/or Genband DMS100/200 and/or Ericcson AXE and/or a 5ESS switch. Education High School Diploma or Equivalent in General Studies Alternate Location: US-Colorado-Littleton Requisition #: 183151 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at   EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.Nearest Major Market: Denver Job Segment: Technician, Consulting, Testing, Database, Cloud, Technology

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