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CRM Support Analyst – Salesforce

New York, New York Fly Victor

Position Objectives

Assist the CEM Director in maintaining and managing the global CRM Salesforce Database and to assist the users with general CRM issues. To utilise the CRM to report on businesses critical data cross departmentally. To assist senior management with data analytics around consumer behaviour to continuously support the business mission objective of being data-driven.

What you will do:

* Provide development support for ************** including development of suitable dashboards/reports, analysing current business processes and suggesting improvements, and ensure that end-users are trained to a level commensurate with their needs
* Respond to user enquiries and work with them to develop solutions to system data/reporting needs
* Testing of new functions and updating Salesforce in line with new product initiatives
* Salesforce database administration
* Help ensure the CRM is accurate & well maintained through procedure updates
* Reporting, via Salesforce reports, dashboards and MS Excel. Manipulate, analyse and present data in a user friendly context whilst developing reporting and analytics that provide feedback on the sales and marketing organisation performance
* Working closely with the sales director, carryout CRM training for all new starters of Victor and existing users. Develop and maintain the quality of the training materials.
* Monitors work flow process and reporting to CEM on user journey data and user behaviour
* Information collation and reporting to departments using CRM.
* Work with CEM Director to create a prioritized list of needs for each business department
* Identify and recommend new ways to create efficiencies by streamlining business and system processes


* Strong attention to detail
* Passion and confidence to train individuals or groups on CRM platform
* Thorough understanding of sales data management in *************
* Dedicated, flexible, quick to learn
* Ability to manage demanding personalities, up to a very senior level
* A desire to help improve sales for the business
* Technical capabilities: CRM/database Management / Admin and Microsoft Excel
* Analytical mind-set
* Experience in prioritising tasks and time management
* Excellent communication skills both written and oral
* Ability to communicate to Management effectively and efficiently
* Educated to degree level
* Degree in related subject preferable (Business information systems)
* Highly polished individual
* Good working knowledge of Excel
* High level of organisational skills and experience of co-ordinating projects
* Ability to manage a group of culturally diverse individuals
* Good written and oral communications skills
* Able to work well on own initiative

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