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Desktop Support Tech

Des Moines, IA Management Consulting International

Desktop Support
IDPH33558559
*Des Moines, IA*
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
CLIENT MINIMUM REQUIREMENTS: (APPLY ONLY IF YOU MEET ALL REQUIREMENTS)
*Only Direct US Citizens or Green Card Holders. No 3rd parties*
*Must be eligible for hire without any sponsorship*
*No F1, H1, or other temporary visas will be considered. NO EXCEPTIONS*
*No Relocation Offered! Local candidates strongly preferred. Must work onsite 100% of the time for duration of contract*
*In Person Interviews only. 
POSITION MINIMUM REQUIREMENTS: (APPLY ONLY IF YOU MEET ALL REQUIREMENTS)
Experienced in PC (desktop/laptop/thin client) support – both desk side and remote (Required – 4 Years)
Windows 7/10 installation, patching, and troubleshooting (Required – 4 Years)
Desktop “ Windows 7 to Windows 10 Migration (Required – 4 Years)
Ability to troubleshoot issues with Microsoft Office 2010/2013 (Required – 4 Years)
Windows networking TCP/IP Configuration and troubleshooting (Required – 4 Years)
Escalate issues to next level support and or management accordingly (Required – 4 Years)
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome (Required – 4 Years)
Demonstrated experience providing support with remote tools (Required – 4 Years)
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software (Required – 4 Years)
Troubleshoot desktop and network printers issues (Required – 4 Years)
Experienced in Windows networking TCP/IP configuration and troubleshooting (Required – 4 Years)
Ability to modify system registry (regedit) (Required – 4 Years)
Experience in Google device (Chromebox/Chromebook) support (Desired)
Experienced in support of the Google Office Suite of products (Desired)
Experienced in Apple device (iPad, MacBook and iPhone) support (Desired)
Thorough understanding of Microsoft Active Directory – client side (Desired)
Ability to use industry standard remote tools – preference for SCCM (Desired)
Experienced with hard drive encryption – encrypting, decrypting, and troubleshooting; preference for Bitlocker (Desired)
Experienced in McAfee Industry certification (A+, Network+, MCP, etc. (Desired)
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the Help Desk team
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC™s
-maintain a positive outlook, be professional, and provide excellent customer service
 
Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week
Required
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Experienced in PC (desktop/laptop/thin client) support – both desk side and remote
Experienced in PC operating system support – Windows 7/10 installation, patching, and troubleshooting
Desktop “ Windows 7 to Windows 10 Migration
Ability to troubleshoot issues with Microsoft Office 2010/2013
Windows networking TCP/IP Configuration and troubleshooting
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Troubleshoot network printers
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Printers – troubleshoot network printer connectivity issues
Understand and comply with State of Iowa security requirements
Desired
Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Experienced in Apple device (iPad, MacBook and iPhone) support
Thorough understanding of Microsoft Active Directory – client side
Ability to use industry standard remote tools – preference for SCCM
Experienced with hard drive encryption – encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee
Industry certification (A+, Network+, MCP, etc.

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