Desktop Support Technician

Full Time Denver, Colorado Calance US

Job TitleDesktop Support Technician – ID:30877

Duration12 Months

Start DateASAP

Job SkillsWindows 2000

LocationDenverc, CO

Date Posted01/30/2018

A Desktop Support Technician is responsible for resolving escalated issues from first level analysts. This position must have customer service skills with the ability to communicate face to face as well as via telephone to troubleshoot desktop applications and programs, and escalates difficult issues to minimize computer downtime as necessary


Act as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time frames
Troubleshoot and resolve desktop, software, peripheral and clinical application issues
Accurately and thoroughly record information into ticket tracking software
Escalate problems as needed to other 2nd level support groups within predetermined time limit
Work closely with other 2nd level support groups to research, document and resolve issues affecting multiple end users
Update tickets, provide status updates and follow up resolutions to customers & bull; Identify and create documents for knowledgebase

Strong hands on technical skills with personal computers, laptops and peripherals
Excellent written, organizational, communication and customer service skills
Ability to research and resolve issues escalated due to complexity and/or time restrictions
Must work well in a multi-task environment
Must be a self-starter, with the ability to establish priorities
Must have strong interpersonal skills for dealing with customers on a one on one basis
Troubleshooting and analytical skills to work through issues
Strong skills with supporting Win 2000 & XP, MS Office, Local Area Networks, printers and other peripherals, remote assistance, Outlook Email, etc.
Ability to assist customers remotely over the phone, via remote control software or in person
1-2 years helpdesk/customer service experience
A+ certification preferred & bull; Clinical experience a plus

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