Dir, UX Design- Enterprise Portal


Client Reference Code: 205700
Dir, UX Design – Enterprise Portal

  • Collaborate with UX Director of Web Portals and the Enterprise Sr. Director of Customer Experience to
    • Define appropriate design process
    • Evangelize and educate design process and design thinking throughout the organization
    • Set and manage design expectations with the Enterprise client experience team
    • Establish appropriate level of process and communication
    • Define appropriate levels consistency throughout digital and non-digital creative work
    • Define style guides and presentation guidelines for all non-digital communication including print, internal communications and stakeholder presentations
  • Maintain consistency with other Spectrum self-support portals by leveraging the digital corporate design system (Kite) and staying closely connected to the other product design teams
  • Lead a team of designers (UX, UI, Content, Accessibility) to create and iterate on a self-support web portal for Spectrum Enterprise customers
  • Collaborate with Enterprise client experience team to define and prioritize feature work while balancing time to market against user experience
  • Manage design timeline ensuring the team hits agreed upon deadlines
  • Collaborate with larger customer experience and research teams to understand the big picture in order to guide the portal design team on the best holistic experience for the self-support web portal
  • Identify opportunities for the team to gather UX research and conduct usability testing
  • Support and coach the design team in presenting their work to executives
  • Work with stakeholders to define success metrics and then monitor progress against metrics to gain insights that help the team understand when to iterate
  • Collaborate with the development teams to define appropriate process and design deliverables allowing the development team to move quickly while preserving design intention and requirements
  • Accessibility experience a huge plus
  • 7-10 years of experience in a director or lead role working with stakeholders and leading a design team

Job Code : TWCMPD750 Dir, UX Design Exempt


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