Director, Service Delivery


Client Reference Code: 207325
Responsible for directing the Reno Implementation Team, overseeing that configurations are consistent and accurate, testing of new and used equipment, and that orders are processed in a timely manner. Work in conjunction with the Reno Warehouse Team to ensure a smooth process flow, into and out of the Implementation Center in Reno. Ensure that accurate records are kept, and provide clear communications to Network Operations Verticals.


  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Direct operational Implementation Engineers in device configuration and burn testing of CMTS and Optical Transport/Backbone hardware.
  • Develop departmental goals; monitor and manage to such goals to ensure all performance standards are being met.
  • Hire, evaluate, coach and develop Implementation team in the performance of their duties.
  • Assist with the budget process; manage departmental expenditures staying within budgeted guidelines.


  • 5 years Cable/Internet Industry Experience
  • 5 years Telecommunications Experience
  • 7 years Management Experience
  • Bachelor’s degree in business or related field or equivalent experience


  • Knowledge of Optical Transport Networks and Backbone Circuits a plus.
  • Ability to communicate orally and in writing in a clear and straightforward manner.
  • Ability to prioritize and organize effectively, supervise and motivate others, and implement cross functional change.
  • Strong project management skills.
  • Ability to use personal computer and software applications (project management, spreadsheet, Billing Systems, etc.)

Job Code : TWCCSD740 Dir, Service Delivery Exempt


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