Field Network Administrator/Consultant

Wolf Consulting, Inc.

Wolf Consulting, Inc. [******************************* is Pittsburghs Trusted Leader in Small and Mid-Size Business Computing. We specialize in providing professional, reliable computer and network support services to small and mid-size businesses in the Greater Pittsburgh Area. For more information about Wolf Consulting, Inc. please visit ********************** [******************************** We are a successful, established firm that has been in businesses for more than 28 years. We are growing, and currently have an employment opening for a Field Network Administrator/Consultant.

This position is a member of our Field Service team primarily works in the field, onsite at the offices of our clients in the Greater Pittsburgh Area. This position is responsible for providing all aspects of ongoing network administration, server support and end-user support from solving problems, to making changes, to proactive and preventative maintenance, to reactive support. Duties and responsibilities include, but are not limited to, the following:

* Installing, managing, configuring and troubleshooting software on desktops and laptops.
* Installing, managing, configuring and troubleshooting software on servers.
* Managing, configuring and troubleshooting firewall security appliances.
* User account maintenance, including: adding new user accounts; setting-up new user desktop profiles and mail profiles; deleting user accounts; and resetting passwords.
* Computer setup, including: setting up and connecting new computers, installing software, setting-up user profiles, migrating profiles and data.
* Providing support to business end-users for help with various issues, such as: installing, configuring, upgrading and troubleshooting application software (from Microsoft and 3rd party Line of Business vendors); password resets; local network connectivity; internet connectivity; virus removal; remote access; setup of printers; setup of smartphones.
* Providing additional support to: fellow Field Network Consultants working onsite at client offices; our ServiceDesk Consultants working at our office; our Project Consultants implementing server and network upgrades and projects.


* Training and hands-on experience with the following general technologies are required: Network administration; User account administration; Computer account administration; Security and permissions; Group Policies; File-level backup software and disk image-level backup software; Network-based antivirus solutions; Anti-spam software; Firewall security appliances; Remote access (VPNs, RDP, OWA, smartphones).
* Training and hands-on experience with Microsoft Windows Server 2012/2008 and Windows 10/8/7/XP operating systems are required.
* Training and hands-on experience with the following specific technologies is desired and very helpful: DELL and HP Servers; DELL and HP desktops and laptops; Microsoft Small Business Server 2008 and 2011; Exchange Server 2007, 2010 and 2013; Microsoft Terminal Services; VMware vSphere and Microsoft Hyper-V; Symantec Backup Exec and Backup Exec System Recovery; Storagecraft Shadow Protect and Image Manager; Bitdefender antivirus; APC PowerChute Business Edition and PowerChute Network Shutdown; McAfee email filtering, email encryption and email archiving services; SonicWALL firewall security appliances; Microsoft Office 365 and Hosted Exchange.
* A two-year degree or four-year degree, or equivalent experience is desired.
* The Microsoft MCSA:Windows Server 2012 and MCSA:Windows 8 or 10 certifications are the desired Microsoft technical certifications for this position. Other certifications that are helpful include the following: CompTIA A+ and Network+; Microsoft certifications (MCSA:Windows Server 2008, MCSA:Windows 7); VMware Certified Associate (VCA) or Professional (VCP); Certified SonicWALL Security Administrator (CSSA).
* Basic typing skills and basic telephone skills.
* Ability to read, write and speak English fluently.
* Strong oral and written communication skills.
* Strong problem solving skills.
* 5+ years of hands-on experience in the support of a variety of Microsoft networks for small and mid-size businesses.
* Prior field network administration experience in a Managed Services Provider (MSP) environment and prior IT consulting experience is desired and is a very strong plus.
* Experience with N-able remote monitoring and management software and ConnectWise PSA software is a plus.

* Work Environment Conditions:

* Location: Daily car travel in the local Greater Pittsburgh area is required, using a personal vehicle. On most occasions, work for this position is performed in the field, onsite at the offices of our clients in the Greater Pittsburgh Area. On some occasions, work is performed in our office in Monroeville, PA office. A valid driver’s license, a reliable personal vehicle, and a responsible driving record are required.
* Equipment Used: Office equipment, computer, software, telephone.

* Physical Requirements: The employee is frequently required to stand, walk and sit, and use hands to operate computer keyboard, mouse, telephone and basic office equipment. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk, see and hear. Ability to drive a vehicle.


This is a full-time position, with a competitive compensation and benefits package – including salary, medical insurance, dental insurance, vision insurance, life insurance, short-term disability insurance, long-term disability insurance, paid training time, paid holidays, paid vacation time, advancement opportunities, a retirement plan with company contributions, and more.

Wolf Consulting has been named a Best Place to Work [******************************************************************************************** in Western Pennsylvania. Wolf Consulting offers its team members a challenging and rewarding work experience, in a friendly team environment, in a great office environment [********************************************************************************************


* For more information about Wolf Consulting, Inc. please visit ********************** [*******************************
* For more information about employment opportunities at Wolf Consulting, Inc. please visit ****************************** [***********************************************************
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