Headquartered in Brentwood, Tennessee, Sodexo Clinical Technology Management (CTM) is part of Sodexo Healthcare providing quality of life services in 4,300 hospitals, across 34 countries, utilizing the depth and breadth of experience from more than 60,000 Sodexo Healthcare professionals. Sodexo CTM is focused on supporting the clinical technology our clients rely on daily to improve the lives of their patients.
As we grow to support our clients and their growth, Sodexo CTM has an exciting opportunity for a traveling Field Service Imaging Engineer Level 3 (FSE). The FSE is our face to the customer and at the heart of our national service organization and the diverse medical imaging systems our teams support in a variety of mobile and fixed environments.
Sodexo’s growing Clinical Technology Management Division is seeking talented FSE’s to support our customer in the Southeast, Central and Western area of the country. We consider an FSE Level 3 as the pinnacle of capability, expertise and polish within his or her specialty(ies). As such, our expectations for this role include not only a high level of technical expertise but a skilled communicator around service events and an example for others to follow.
Ensuring his or her diagnostic imaging medical equipment is serviced and maintained on schedule and within compliance standards is only part of the key attributes of role. Ideal candidates will have outstanding customer service and communications skills along with a commitment to be the very best in delivering high quality repairs and preventative maintenance in the interest of improving overall reliability.
Ideal candidates will possess:
- Unquestionable integrity
- Polished personal presence
- Outstanding problem solving and troubleshooting skills
- Understanding of regulatory requirements for medical imaging devices
- An ability to operate well and manage in high stress, fast paced circumstances
- Expertise in medical imaging service, repairs and preventative maintenance procedures
- Proven success developing and sustaining relationships; team, customers, suppliers
- Project management experience
- Original Equipment Manufacturer (OEM) specific training and or experience in MRI, CT, PETCT and Nuclear Medicine, SPECT, X-ray, Ultrasound, and Mammography systems.
- Multi-modality experience and training a plus
- Ability to participate in on-call rotation schedule
- Ability to travel within the region the successful candidate will support
- Ability to perform extensive travel
- Competency in the use of the Microsoft Office suite of products
Under minimal supervision of the Executive Director, our FSE 3’s will inspect, repair, maintain, and calibrate all types of medical imaging systems and related equipment in a variety of mobile and fixed locations within a geography. On a regular basis, they will interact with clinical health providers in the identification of technology-based problems and their related solutions. An FSE 3 represents the highest level of technical expertise and is expected to possess the ability to troubleshoot, repair, and maintain complex diagnostic devices, instrumentation, and systems and complete detailed documentation. Additionally, an FSE 3 will possess the knowledge and experience to contribute to ongoing initiatives such as the improvement and development of policy and procedures; technical guidance in the selection and installation of imaging equipment and systems and contribute to staff development and mentorship as our team continues to grow and improve.
Qualifications & Requirements
Basic Education Requirement -Associates Degree in electronics, biomedical engineering, or related field.
Basic Management Experience – 2 years
Basic Functional Experience – 5 years in maintenance and repair of clinical devices. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Using the highest level of technical expertise, inspect, troubleshoot, repair, maintain, and calibrate the full range of diagnostic imaging and/or therapeutic radiation equipment, devices, system, and instruments. Interact on a routine basis with other clinical health providers in the identification of technology-based problems and solution development. Key Duties-Inspect, maintain, repair and calibrate equipment and systems-Ensures regulatory compliance-Develops staff by teaching and mentoring others-Provides advanced support of equipment for direct patient care-Interacts on a routine basis with clinical health providers in the identification of technology based problems and solutions-Solves organization-level customer service issues and complaints-Preparing required documentation and reports -Demonstrates a safety mindset -Financial responsibility for purchasing parts and service
Qualifications & Requirements
Basic Education Requirement -Bachelor’s Degree
Basic Functional Experience – 5 years in maintenance and repair of clinical devices Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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