Geek Squad Double Agent, Appliance

Best Buy

Our Appliance Install and Repair Tech is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices-with a primary focus on appliances. Key accountabilities: * Leads on two person jobs and complex projects as well as performs work alone. * Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content. * Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed. * Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs. Basic Qualifications: * 1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus. * 2 years customer service * State/Local Licensing as required * 21+ years of age * Clean driving record * Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation Preferred Qualifications: * Customer Service Experience, including complex issue resolution.

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