Geek Squad Technology Education Agent

Best Buy

What does a Geek Squad Technology Education Agent do? The Geek Squad Technology Education Agent (TEA) performs walk-out working solutions, clinics and classroom based trainings to help our customers along their technology journey. This role has a strong knowledge of all services, technology and store business category strategies and ensures that no clients are ever left un-served or underserved, no matter where they bought their product. The TEA partners with other employees, especially the sales team, to ensure clients end-to-end needs are met and is a brand ambassador for both the Geek Squad and Best Buy brands. 80% of your time you will: * Educate clients utilizing the Sales Excellence engagement model to provide them walk-out working solutions, clinics and has classroom based trainings 10% of your time you will: * Stay current on the latest and greatest technology 10% of your time you will: * Engage with sales team to explain services and technology to help them achieve business category goals What are the Professional Requirements of a Geek Squad Technology Education Agent? Basic Requirements: * 3-6 months working experience Preferred Requirements: * High School diploma or equivalent * Associate degree in general electronics or computer repair * 1+ years retail or customer service experience * 1+ years experience diagnosing or repairing PCs or consumer electronics

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