Geophysical Software Sr. Engineer/Analyst

IHS Global

About IHS Markit
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.

Sustaining Engineering Team – Principal Analyst (Principal Software Engineer)

As part of the Sustaining Engineering Team, successful candidates will work with customer care and when necessary, directly with customers, to troubleshoot software issues and move customer reported issues to development. Candidates will be able to work comfortably with Kingdom users, customer care and development.

Job Duties
As part of the Sustaining Engineering Team:
Manage customer issues reported from customer care.
Work with customer care to research workflows that replicate bugs.
Work directly with customers to troubleshoot the Kingdom software, identifying problematic data and workflows.
Maintain relationships with customers, reaching out when necessary to communicate new bug-fixes and features.
Apply both Kingdom and geoscience knowledge to customer questions, and work with customers to provide workflows or work-arounds that meet their needs.
Where necessary, work with product managers to categorize customer issues as future enhancements.
Maintain a record of customer issues escalated and their disposition from SET.
Assist in generation of weekly status reports.
As work is performed, update customer issues in the shared Customer Relationship Management system [CRM].
Create and document bugs in Microsoft Team Foundation Server and provide updates to customer care and users through email, telephone and CRM as needed.
Provide reports as needed to the product management organization.
Work with development, to prioritize and assess risk when selecting bug-fixes for the regularly released hot fixes.

Education/Experience Requirements
Bachelors and/or Masters in Geology and Geophysics, related field or equivalent experience.
7+ years of experience in Geology and Geophysics.
3+ years working with IHS Kingdom or equivalent software package
In-depth understanding of one or more Geology and Geophysics applications.
Knowledge of data loading, including SEGY, horizons, faults, well information etc., and common problems experienced
Thorough knowledge of typical geophysical and geologic workflows in one or more drilling regions.
Must be able to effectively communicate technical information to both technical and non-technical personnel.
Familiar with:
Microsoft Office
Microsoft Dynamics CRM
Microsoft SQL Server Express 2005 and Microsoft Management Studio Express.
Oracle SQL Developer, SQL*Net or equivalents.
Professional certification as warranted.

Organizational Relationships
Reports directly to Sustaining Engineering Team leadership.
Interacts with customer care, QA, development and product management throughout the Company.
Interacts with other colleagues at all levels in the conduct of day-to-day activities.

External Relationships
Frequently interacts with end users and their representatives.
Actively participates in industry forums and user groups.

FLSA Status – US Only

We are proud to be an EEO/AA employer M/F/Disability/Veterans. Please refer to the EEO is the Law Poster & Supplement, Right to Work and Pay Transparency Policy. IHS is a participant in E-Verify (see links below). We maintain a drug-free workplace and perform pre-employment drug testing.

EEO is the Law
EEO is the Law Supplement
Right to Work
Pay Transparency Policy

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