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Help Desk/Technical Support Specialist

Topeka, KS FHLBank Topeka

FHLBank Topeka’s products, services and programs help our member financial institutions provide affordable credit and support housing and community development efforts. We are accepting resumes for the position listed below.

Help Desk/Technical Support Specialist

Under minimal supervision, the individual in this position responds to and diagnoses problems through discussions with users; takes the necessary steps to recognize, research, isolate and resolve technical support requests; assists second tier technical staff and performs administrative duties as assigned; and monitors service request queue to ensure service level expectations are being met and requests are being addressed efficiently.

Qualifications:

  • Three to five years of similar or related professional experience.
  • Bachelor’s degree and/or equivalent work experience and relevant certifications.
  • Knowledge of office automation products, word processing, spreadsheet, e-mail, personal computers, PC operating systems, peripheral equipment, etc.
  • Detail oriented and organized, with the ability to consistently follow processes and refine procedure documentation as necessary.
  • Ability to identify process improvements and take on special assignments.
  • Ability to quickly assimilate and take advantage of new technologies.
  • Ability to complete assigned tasks within time constraints defined by service level agreements.
  • Ability to problem solve and troubleshoot complex technical issues.
  • Ability to work independently or as part of a team.
  • Basic understanding of invoicing and budget processes.

In addition to a rewarding, team-oriented work environment, FHLBank Topeka offers opportunities for growth and development, an attractive benefit package including health and dental insurance, 401(k), short-term incentive plan, student loan repayment assistance and much more.

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