Space Systems/Loral, LLC
This position is a great opportunity to join the market leader in commercial satellites. SSL is entering into new space markets and IT is providing cutting edge solutions to increase productivity, efficiency and effectiveness of business operations and communications. Be a part of the Help Desk team where your support for our employees and customers will have a huge impact. Responsibilities: * Provide remote and/or field support to company employees and customers. * Troubleshoot multiple computer and mobile platforms: Windows, Linux, Android and iOS. * Troubleshoot VPN issues. * Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications. * Provision and manage equipment (mobile phone, desktop peripherals, laptops and desktops). * Troubleshoot and support video conference equipment, including events held onsite. * Remotely troubleshoot local and networked printers, including multi-functional copiers. * Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests. * Identify and implement innovative solutions to resolve customer issues. * Ensure resolutions are consistent with company standards and policies. * Provides after hours and on-call support as needed. * Contribute to various IT related initiatives as needed. * Ability to work in a fast paced dynamic team environment. Desired Skills: * Passion for providing the best customer service. * Advanced knowledge of Windows Server 2008 and up products; Linux is a plus. * Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN). * Experienced supporting Microsoft Office suite of applications such as Word, Excel and PowerPoint. * Mobile support experience for iOS, Android solutions. * Flexibility to extended hours or modified schedule to support planned activities or emergency situations. * Excellent written and verbal communication skills. * MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus. * Knowledge supporting a virtual infrastructure environment * Familiar with ITIL v3 and Microsoft MOF frameworks and best practices. * Self-starter with an openness to learn. * Detail oriented Requirements * US Citizen * Driver’s License * Lifting and/or carrying of 15-25 lb.
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