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Implementation Specialist

Nashville, Tennessee Change Healthcare

Job Description

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

– Bachelor’s degree in business administration/related field or equivalent experience
– 2 + years of professional experience leading, overseeing, or managing an implementation, project, or complex process from beginning to end; experience in healthcare and/or technology industry highly desired.
– Experience in a systems and analytical role.
– Understanding and experience with technical systems
– Strong organizational and project management skills
– Ability to interact with internal staff at all levels
– Excellent oral and written skills in order to effectively communicate with customers and internal staff
– Exceptional interpersonal and customer service skills
– Strong project delivery methodology skills; Ability to achieve results in a production/quality/deadline driven environment.
– Ability to drive change and effectively manage communication with internal and external customers
– Self-motivated, willing to learn and adapt, and eager to succeed and advance in a team environment; ability to work independently and as part of a collaborative group
– Excellent computer skills and proficient in Excel, Word, Outlook, SnagIT, Webex, and PowerPoint.
– Must be able to rely on and closely follow pre-established instructions, procedures, and guidelines to successfully perform the functions of the position.

Professional Competencies

Drives to Win – possesses sustained energy to set and meet challenging objectives; the ability to organize resources to achieve a standard of excellence in outcomes and monitor on-going performance

Communicates Clearly and Effectively – the ability to effectively share ideas, thoughts, and information with a diverse range of audiences to develop two-way understanding; it includes speaking, listening and written communication skills; the ability to influence others towards a desired way of thinking or course of action and to secure agreement to achieve common goals through effective negotiation.

Demonstrates Flexibility and Adaptability – is open and receptive to appropriate change; the ability to

manage and shift priorities as required, and to incorporate new approaches in support of changing organizational needs; possesses confidence in challenging the status quo and providing input to change efforts.

Focuses on Customer Service – a desire to help or meet the needs of customers; the ability to respond to the changing needs of the customer while maintaining a high standard of quality and adhering to company policies, standards, practices and processes.

Teamwork – is able to establish and maintain a good rapport and cooperative relationships with customers, co-workers and management; able to work cooperatively across organizational boundaries to achieve shared goals; possesses an understanding of team dynamics and provides tangible contributions to teams, fostering collaboration and an environment of mutual trust and respect.

Builds Relationships – the ability to identify, build and maintain formal and informal networks and productive relationships with both internal and external stakeholder; it includes leveraging these contacts to influence positive outcomes for the business.

Develops Self – maintains a commitment to personal and professional development, keeping abreast of current professional knowledge; is personally committed to and actively works to continuously improve him/herself.

Solves Problems – uses rigorous logic and methods to solve difficult problems with effective solutions; able to think critically; to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and implement the best solution in a timely manner.

Manages and Executes on Projects – establishes plans and manages resources to ensure work is completed efficiently, on time and on budget.

Acts with Integrity and Demonstrates Ethical Behavior – interacts with others in a way that gives them

confidence in ones motives and representations and those of the organization; is seen as direct, truthful, keeps confidences, promises and commitments; acts in an honest and trustworthy manner based on personal accountability and a moral conviction to do the right thing.


Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system – working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities.

We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don’t discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.

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