Client Reference Code: 211058
Responsible for researching market trends and supporting development projects for both classic and IP video products, including competitive analysis, defining and implementing specific product reporting. Ability to tell a story through data.
MAJOR DUTIES AND RESPONSIBLITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Research the evolving content delivery space of both competitors and peers.
Works cross functionally with Video Product Data team, Business Intelligence, Marketing, IT, and others to support video initiatives.
Establishes credibility with internal and external team members in support of TV development and research projects across various platforms.
Works with product owners to combine data from various sources.
Creates and updates video product briefs for product and marketing.
Assists with planning and implementing product deployments/upgrades in close partnership with Business Analysts and Project Managers and field.
Supports product and feature launches with data analysis and presentations that reflects customer experience and usage of the new product/feature, when applicable.
Executes performance and competitive market analysis for products, customer care metrics, achievement of plan objectives, etc.
Performs other duties as requested by supervisor.
Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to work independently and collaboratively
Ability to analyze and interpret data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently to seek answers and track down solutions, as well as a willingness to take on any project no matter how big or small.
Knowledge of broadband services, technology, and marketing
Knowledge of cable and telecommunications platforms and products, services, and competitive landscape is preferred
Related Work Experience Number of Years
Basic experience with data analysis 0-1
Skills/Abilities and Knowledge
Ability to respond quickly to changing market needs
Ability to prioritize and organize effectively
Office environment, minimal travel
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Job Code : TWCGIR060 Intern Nonexempt
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