IT Help Desk Technician

Full Time Portland, Oregon Tech Heads, Inc.

The Helpdesk Technician manages and monitors the IT helpdesk and handles direct support requests from IT operations support program client end users. Helpdesk technician work will generally include:

* Receiving and responding to direct requests from end users via telephone, email, and instant message.
* Manage multiple queued support issues and prioritizing outstanding work.
* Maintaining communication with end users regarding outstanding support requests.
* Providing assistance with end user based computer, network infrastructure, and software issues.
* Proactively escalating appropriate issues for further work by Systems Administrators of Engineering resources.
* Documenting processes and procedures in support of projects and systems as directed.

Requirements

* Demonstrate, troubleshoot, and provide desktop support assistance in key areas:

* Microsoft Windows
* Microsoft Office Productivity Suite
* Basic Networking; IP addressing, subnets, DHCP, TCP/IP concepts, network protocols
* Basic Application Support; Office 365, SharePoint, File Shares and Printing

* Communication Skills

* Collaboration and Team Building
* Effective Written and Verbal Communication
* Critical Thinking

* Helpdesk Operations

* Systems Troubleshooting for identified IT systems

* Issue Management

The Helpdesk Technician position requires direct experience with IT operations including helpdesk operations. Strong troubleshooting and organizational skills as well as the ability to independently prioritize work are a real plus. Additionally, a solid understanding of Personal Computer hardware and software as well as a collaborative team oriented work style are critical to success in this role.

To apply for this job please visit the following URL: http://itjobpro.com/79277 →