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IT Help Desk Technician

Company Introduction

RobustWealth [**************************************************************** is a fast paced wealth management company that is changing the way investment advisors, banks, and enterprises are doing business. Our platform seamlessly integrates an array of previously modular features into one suite to optimize investing and wealth management practices. The technology suite includes: automated rebalancing, billing/remittance, document vaults, electronic account opening, institutional quality goals -&- risk based investment portfolios, and the open architecture use of investment options. Check out the positive press we’ve received in Financial Planning Magazine [***************************************************************************************************** Wealth Management Magazine [**************************************************************************************************************************************************** and the Philadelphia Inquirer [********************************************************************************************************************************************************************** to learn more!


In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and serving as the "go-to" person for company IT issues. You will be responsible for administration and internal support of the Companys computers, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.


* Provide helpdesk support and resolve problems to the end users satisfaction
* Monitor and respond quickly and effectively to requests received through the IT helpdesk
* Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
* Modify configurations, utilities, software default settings, etc. for the local workstation
* Utilize and maintain the helpdesk tracking software
* Document internal procedures
* Assist with onboarding of new users
* Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
* Install, test, and configure new workstations, peripheral equipment and software
* Maintain inventory of all equipment, software, and software licenses
* Report issues to the Service Desk for escalation
* Manage PC setup and deployment for new employees using standard hardware, images, and software
* Assign users and computers to proper groups in Active Directory
* Perform timely workstation hardware and software upgrades, as required


Basic Requirements:

* High school diploma or equivalent

Preferred Requirements:

* Bachelors Degree in Information Systems, Business, Communications or related field
* 2 years of relevant technical experience



RobustWealth offers employees a selection of healthcare plans. We pay 85% of the cost of your RobustWealth health insurance. Dental & Vision coverage is free. You can read more on our healthcare plan here [****************************************************************************************************************************************************

Salary Range

* $45,000 to $47,000 per year

Additional Benefits

* Unlimited vacation days for employees
* Free gym membership
* No dress code
* Free lunch brought into the Lambertville office from local restaurants
* Free Tax Preparation for Form 1040
* Regular Team Offsite Retreats/Events, e.g., ski trip, hiking, etc.

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