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IT Help Desk Technician

Folsom, California Access Business Technologies

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Are you a people person that loves to help solve problems? Does technical problem solving using the latest technology excite you? Are you a top-notch Information Technology (IT) professional, who is looking for an exciting hands-on position in technical customer service? This offer contains a dream job for the right person, and, if you are passionate about customer service and skilled in Information Technology, you could find yourself a long-term home with the top Cloud Service Provider in the mortgage vertical!

Your mission will be to delight your customers with spectacular customer service and technical support. The person who fills this role will join an elite group of customer service professionals dedicated to providing remote first level and second level contact and problem resolution in support of cloud-based computer systems, hardware, software, and networks.

Key Responsibilities
Provide remote technical assistance and support via the telephone.

Experience with any of the following:
Windows 10
Office 365
Active Directory
Windows Server OS

MS Terminal Services


1.) Have a penchant for listening, asking questions, collecting facts, and solving problems
2.) Ability to learn Office 365 technical skills
3.) Great communication skills, both written and verbal
4.) Excellent Customer Service Skills
5.) Friendly Voice with a Smile


After a 90 day probationary period, successful candidates will be eligible for insurance, begin accruing vacation time, etc.

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