IT Help Desk Technician

Stonecrop Technologies LLC

Stonecrop Technologies is looking for a talented and unique IT Help Desk Technician. This is your opportunity to play a key role in providing support in an ever evolving industry on the cutting edge.
About Us:

Stonecrop Technologies is a wireless Systems Integrator that provides state-of- the-art wireless network deployment software and services to cellular carriers and governmental entities.

Since 2001, Stonecrop has transformed cellular and microwave deployments through a system of coordinated tools and processes that align design, supply chain, and installation. Working at a national level, Stonecrop delivers solutions by speeding the build and upgrade of carrier networks, and improving performance.

Responsibilities:

Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
Following up on any outstanding issues with customers regarding status and closure of incidents/requests
Manage user accounts updates, password resets
Troubleshooting and resolve all hardware, software and network problems
Escalate issues to second and third level support teams
Document procedures, FAQs, and inventory of assets
Strong working knowledge of core applications including Mac, Windows,ruckus wireless, zendesk
Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
Experience installing, repairing and configuring laptops, personal computers, desktops, printers, and peripherals.
Experience in troubleshooting software and hardware
Experience with LAN and cabling
Excellent problem-solving, communication and interpersonal skills
Ability to prioritize and organize work to meet defined SLA’s
Be able to work as a team member
Mobile phone support experience is required

Requirements

Associate’s degree or higher with at least 1 year of Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience

Knowledge of Mac, Windows, Office 2007/2010/2013, PC hardware, Remote Support

Perks:

We offer competitive medical, dental, vision and wellness benefits that give you choices and a 401(k) plan to help you reach your ultimate retirement goals.

To apply for this job please visit the following URL: http://itjobpro.com/70583 →