IT Operations Analyst

Zelis, Inc.

Zelis is a healthcare information technology company and market-leading provider of end-to-end healthcare claims cost management and payment solutions. Inc.5000 award winner: One of the fastest growing privately held companies in the US! COMPANY BACKGROUND/CULTURE Zelis Healthcare is an information technology company which utilizes an end-to-end technology platform to fulfill the claims cost management and payments needs of healthcare payors including large and medium-sized health plans, TPAs, Taft-Hartley Plans, providers and individuals. The company provides a comprehensive portfolio of network management, claims integrity, payment remittance solutions and analytical services for medical, dental and workers’ compensation claims to over 500 payor clients. Additionally, the company delivers electronic payments and explanation of payments to over 200,000 healthcare providers and serves individuals with provider lookup and medical referral services. Position Overview The IT Operations Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system. Monday-Friday 3pm-Midnight. KEY RESPONSIBILITIES * Performs daily administrative tasks such as working with daily check lists and creating turnover reports. * Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export * Troubleshoot files that ERR out and other production related issues; escalate time-sensitive solutions as needed * Ensure availability and daily log creation of high volume system (24/7, 365 days per year) * Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing * Partner with SQL Programmers for creation of reports and files for disbursement to payers and providers * Communicate with clients and channel partners for production resolution/ticket closure * Continually monitor and maintain security measures * Maintain awareness of and ensure adherence to Zelis standards regarding privacy * Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction * Ability to work shifts (includes nights, weekends, holidays) in a 24×7 environment * Has foundational proficiency in ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures * Has developing understanding of SQL database and MS Office applications * Works on assignments that are complex in natures in which judgment and initiative are required in resolving problems and making recommendations * Thorough knowledge of company and departmental policies and procedures * Assists in reconfiguring Production processes when primary components fail * Performs Automic and other code promotions * Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout * Helps to enforce standard policies and procedures * Intermediate knowledge of Windows command line, batch scripting, and utilities * Intermediate knowledge of various transmission protocols including FTP and SFTP * Assists with ensuring production documents are complete, current and stored appropriately * Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge * Additional duties as assigned by supervisor PROFESSIONAL EXPERIENCE/QUALIFICATIONS * 1+ years experience monitoring and troubleshooting payment/transaction based systems * Ability to build basic SQL queries * Ability to create scripts in the shell of the operating system * Understand cryptographic issues that may arise in payment processing environment * Demonstrates solid troubleshooting and investigative skills * Must be detail-oriented * Must work under limited supervision * Must demonstrate good analytical skills as they relate to data identification and mapping. * Excellent oral and written communication skills * Must be flexible and able to multitask * Must meet all deadlines or negotiate extensions with supervisor * Must be team-oriented but also be able to work independently * Healthcare experience a plus COMPENSATION: An attractive compensation package as well as comprehensive benefits plans are available to attract outstanding candidates. Thank you for your interest in the Zelis team! See Job Description

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