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IT Service Desk Technician

Employer is a leading provider in payment card production and related services, offering a single source for credit, debit and prepaid debit cards including EMV chip, personalization, instant issuance, fulfillment and mobile payment services. With more than 20 years of experience in the payments market and as a trusted partner to financial institutions, CPIs solid reputation of product consistency, quality, and outstanding customer service supports our position as a leader in the market. Serving our customers from ten locations throughout the United States, Canada, and the United Kingdom, we have the largest network of high-security facilities in North America, each of which is certified by one or more of the payment brands: Visa, MasterCard, American Express, Discover and Interac in Canada.

Our philosophy has ensured we remain focused on whats important delivering what our customers need. Over the years, our growth has provided us with unequaled capabilities to serve our core markets. We continue to invest and diversify our business in order to remain relevant to our customers today and as market needs change


TheService Desk technicians troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. The CPI Service Desk Technician focuses primarily on ticket resolution, improving Employers service delivery, and increasing end-user satisfaction.The Service Desk technicianwill perform a variety of activities in one or more of the following and/or related areas:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

– Install, modify, and repair computer hardware and software.

– Diagnose technical problems with networks, applications, and cloud systems.

– Clearly, communicate the problem solving/support process with end users via a ticketing system.

– Delegate and engage the appropriate resources to ensure issue resolution.


– Passion for enriching the lives of others through the resolution of end-user issues.

– Customer-centric view on delivering service and support.

– Experience as a help desk technician or customer support role.

-A tech-savvy individual with a passion for life-long learning.

– Clear communication skills.

– Calm demeanor in times of high workload.


Excellent written and oral communication skills; comfortable presenting ideas and concepts

Ability to work independently and proactively

Excellent project management skills

Must be detail oriented and able to multi-task

Capable of thinking tactically and strategically

Strong doer mentality; ability to drive ideas from concept to completion

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)


High school diploma.



Competitive pay rates, set schedules, financially sound company with growth opportunities


Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401K options with employer % match.

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