Lead Project Manager

Full Time Harrisburg PA CenturyLink

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

 

Job Summary

The Project Manager III ensures that all services and documents supporting the Commonwealth of Pennsylvania Last User contract are completed on time and within budget and that efficient resources are available to support this effort.

Job Description

  • Develop comprehensive project plans to be shared with clients as well as other staff member
  • Reviews project proposals and/or plans to determine time frame, funding limitation, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
  • To ensure that systems, processes, and methodologies as specified are followed to sure effective monitoring, control, and support of service delivery.
  • Attending client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
  • Identifies areas of process and system improvement driven by data and reporting.
  • Ensures SLA’s are archived and client expectations are met (or exceeded)
  • Work with the account team gathering customer requirements
  • Implement and manage customer requirements
  • Supports training, communications, and change management within the organization.
  • Develop comprehensive project plans to be shared with clients as well as other staff member
  • Reviews project proposals and/or plans to determine time frame, funding limitation, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
  • To ensure that systems, processes, and methodologies as specified are followed to sure effective monitoring, control, and support of service delivery.
  • Attending client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
  • Identifies areas of process and system improvement driven by data and reporting.
  • Ensures SLA’s are archived and client expectations are met (or exceeded)
  • Work with the account team gathering customer requirements
  • Implement and manage customer requirements
  • Supports training, communications, and change management within the organization.

Qualifications

Education Qualifications:

  • Bachelor’s Degree or 5+ years of relevant job experience. Relevant job experience is described as:

    • Job experience in similar industry
    • Job experience with similar essential duties
  • 5+ years’ direct customer service experience
  • PMP Certification
  • ITIL Certification desired
  • Working knowledge of Microsoft Excel
  • Proficient with Microsoft Project
  • Manage Projects across functional projects/programs
  • PMP Certification
  • ITIL Certification desired
  • Working knowledge of Microsoft Excel
  • Proficient with Microsoft Project
  • Manage Projects across functional projects/programs

Education

Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Pennsylvania-Harrisburg

Requisition #: 174709

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

To apply for this job please visit the following URL: http://itjobpro.com/113651 →