Manager, Systems Administration


Client Reference Code: 186609

Job Summary:
Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

Major Duties and Responsibilities:
Actively and consistently support all efforts to simplify and enhance the customer experience

Contributes to design sessions with OSS Architects, Requirements Analysts, IT Operations and OSS Systems Engineers

Reviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality

Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services

Creates work effort estimates for assigned tasks and support prioritization and release management

Develops of core code modules, unit test tools and release notes for enhancements and bug fixes

Installs, administers, configures and maintains OSS applications including operating systems and related software

Provides ‘on call’ support to resolve OSS application issues after normal business hours

Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)

Works with database administrators to configure, tune and maintain databases in variety of languages

Documents systems configurations and upgrades

Designs and implements change control policies and disaster recovery plans

Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources

Perform other duties as requested by supervisor

Required Qualifications:
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Strong ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
Strong ability to create detailed documentation to functionally understand new and existing applications
Strong ability to follow and implement established change and control policies and procedures
Strong ability to troubleshoot application problems
Broad knowledge of development tools, application frameworks, and testing tools
Broad knowledge of OSS applications and software
Broad knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process

Bachelor’s degree in Computer Science or related field, or equivalent experience

Related Work Experience Number Of Years
Application Development experience in relevant areas 3 – 5
Network OSS application experience 2 – 3
System Administration experience 2 – 3
Database support and development experience 2 – 3
Experience in Enterprise Application Integration (EAI) 2 – 3

Preferred Qualifications:
Related Work Experience Number Of Years
Application Development experience in relevant areas 5+
Network OSS application experience 3+
System Administration experience 3+
Database support and development experience 3+
Experience in Enterprise Application Integration (EAI) 3+

Working Conditions:
Office Environment
‘On Call’ support, on a rotation basis

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:

Job Code : TWCESY500 Mgr, Systems Engineering Exempt


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