Client Reference Code: 202377
Drives results by managing development and lifecycle initiatives that include all traditional STB video and app-based video products for business and bulk MDU. Develops and maintains requirements, business rules, key performance indicators, and process documentation. Is a Subject Matter Expert for video products and services while assisting with new development initiatives. Works independently and among larger teams using creative thinking and problem solving skills in addition to standard business analysis tactical skills to pivot easily in a fast paced environment between multiple tasks and projects with changing priorities.
MAJOR DUTIES AND RESPONSIBILTIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Leads and works with a cross functional team through the development, implementation and launch of new products and features, including hardware (digital set top boxes) and software (interactive program guides and applications.)
Assists in management of product lifecycle and roadmap for digital video products, including residential and commercial.
Establishes credibility with internal and external team members to direct planning and implementation, while relentlessly driving deliverable timelines.
Develops use cases, defines business rules and supports tools for operational implementation across the enterprise.
Responsible for collaborating with all internal and external teams to ensure that all product information is current and accurate, including communication releases, updating process documentation, marketing information and website support content.
Plans and implements product deployments/upgrades in close partnership with Project Management organization and field.
Determines and monitors key performance customer experience indicators for the video product portfolio; recommends areas for process and product improvement.
Uses data and metrics to analytically justify, support, and track initiatives.
Drives initiatives through leadership with Advanced Engineering, Network Operations, Customer Operations, Corporate Marketing, Finance, Direct Sales and third party vendors.
Works on the integration of classic Video products with web, mobile, high speed internet and phone.
Drives customer-facing product enhancements that generate increased engagement, revenue growth and market penetration for residential and commercial video products.
Maintains flexibility to operate in traditional and agile project management methodologies.
Learns about new trends and technologies in the video landscape that could includence current or future products.
Performs other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to work independently and collaboratively
Ability to lead and work well with people from all levels of organization, many different disciplines and varying degrees of technical and business experience
Ability to analyze and interpret data
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to show judgment and initiative and to accomplish job duties
Strong knowledge of personal computer and software applications (i.e. word processing, spreadsheet, presentations, etc.) with an ability to utilize these tools.
Ability to work independently to seek answers and track down solutions, as well as a willingness to take on any project no matter how big or small
Ability to prioritize and organize effectively
Ability to supervise, motivate, and foster growth
High business acumen with a focus on integrity and accountability
Eagerness and ability to learn quickly
BS/BA in business, engineering, or computer science. MBA is preferred.
Related Work Experience Number Of Years
Experience in product management and product development 5
High level of experience working in the cable industry
managing video products
Skills/Abilities and Knowledge
Knowledge of cable and telecommunications products, services, and competitive landscape
Experience as a product owner in an agile software development framework
Experience with various video platforms, including iOS, Android, Web, and Roku
Related Work ExperienceExperience working with residential and commercial video services
Office environment, some travel
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Job Code : TWCMPD565 Mgr, Video Products Exempt
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