Level 3 Communications
Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. Performs escalated network repair, executes tactical projects, and owns overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC’s ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects that require greater attention to detail and management from a more advanced technical resource.
Knowledge, Skills or Abilities
Developed computer skills
Persuasive verbal and written communication skills
Strong interpersonal skills
Good troubleshooting skills and methodologies.
Experienced in analyzing issues, distilling and communicating their relevant aspects.
Ability to identify risks/issues and develop recommendations for resolution.
Shift work and on-call flexibility
Solid attention to detail
Good organizational skills
Understands all network technologies, designs and product offerings. Troubleshoots and analyzes complex network designs/issues and provides short/long term resolution plans. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities under a high pressure, short time-line environment, which includes managing and responding to aggressive customers.
Manages mid-range projects with minimal supervision including OPS requirements, document reviews, MOP reviews, software & hardware upgrades, maintenance scheduling, etc.
Evaluates and assigns risk levels for all activities performed on the production networks. Focus is on minimizing customer impact and thorough back-out procedures. Clearly communicates expected impact to customers and/or network in approval statement. Ensures the MOP can be carried out safely in regards to workman’s protection assurance.
Verifies Methods of Procedures (MOPs) prior to work being scheduled and executed (GCRs) in order to ensure that planned activities on the operational networks are carried out with minimal disruptions to existing services.
Performs root cause analysis and provides proposed corrective actions. Creates and executes procedures to address corrective actions and resolves chronic failures.
May support field services by writing and developing MOPs when needed.
Minimum skills required to perform in this role.
Education Qualifications: Bachelor’s Degree or 2 plus years of relevant job experience. Relevant job experience is described as:
Job experience in similar industry
Job experience with similar essential duties Physical Requirements:
Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Preferred Education, Skills and Experience
Education and Experience
Experience: 2 yrs
Education Level: Bachelor’s Degree
Field Of Study: Telecommunications or related field
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
About Level 3
Level 3 (LVLT) provides global communication services that strengthen the growth, efficiency and security of enterprise, government and carrier customers around the world today, Level 3 serves customers in more than 500 markets, spanning three continents and more than 60 countries.
Level 3 Connecting and protecting the networked world-
To learn more go toLevel3.com
Job: *Operations / Service Delivery
Title: Operations Engineer I (Raleigh or Charlotte, NC)
Location: North Carolina-Raleigh-NC:Raleigh:5301 Departure Dr.
Requisition ID: 39704
Other Locations: United States-North Carolina-Charlotte-NC:Charlotte:205 West Liddell Street, United States-North Carolina-Charlotte-NC:Charlotte:4021 Rose Lake Dr.
Level 3 embraces and is committed to an environment of equal opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, gender identity, veteran/military status, present or past history of mentalGettingHired.com – Bridging the Gap Between Job Seekers with Disabilities and Employers Looking to Hire disability, genetic information or any other classification protected by state or federal law. Review your rights. As part of being an Affirmative Action /EEO employer, Level 3 Communications supports Pay Transparency.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 1.877.333.6947 and let us know the nature of your request and your contact information.
To apply for this job please visit the following URL: http://itjobpro.com/69906 →