Level 3 Communications
Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the NOC of such events. Responsible for resolving application and network problems. Performs critical function within the network repair process and can ultimately impact the NOC’s ability to meet Network Availability and Restoration commitments made to customers. These individuals are primarily driven by projects that require greater attention to detail and management from a more advanced technical resource.
Knowledge, Skills or Abilities
Developed computer skills
Persuasive verbal and written communication skills
Strong interpersonal skills
Good troubleshooting skills and methodologies.
Experienced in analyzing issues, distilling and communicating their relevant aspects.
Ability to identify risks/issues and develop recommendations for resolution.
Shift work and on-call flexibility
Solid attention to detail
Good organizational skills
Understands all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans. Understands, applies and maintains network standards as documented. Provides technical feedback to engineering concerning design/product changes/enhancements. Performs the responsibilities in a high pressure, short time-line environment, which includes managing and responding to aggressive customers.
Manages mid-range projects with minimal supervision including OPS requirements, document reviews, (Method of Procedures) MOP reviews, software and hardware upgrades, maintenance scheduling, etc.
Conducts detailed GCR/MOP reviews and GCR DE confliction to ensure minimal customer impact during scheduled maintenances.
Understands, applies and maintains network standards as documented by Architecture & Engineering. Each technology has audit tools in place the generate reports that should be monitored. Responsible for submitting GCRs to correct standard issues.
Works with vendors to determine root cause and chronic issues. Creates and implements corrective action plans to address issues.
Minimum skills required to perform in this role.
Education Qualifications: Bachelor’s Degree or 5 plus years of relevant job experience. Relevant job experience is described as:
Job experience in similar industry
Job experience with similar essential duties Physical Requirements:
Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Preferred Education, Skills and Experience
Education and Experience
Experience: 5 yrs
Education Level: Bachelor’s Degree
Field Of Study: Telecommunications or related field
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
About Level 3
Level 3 (LVLT) provides global communication services that strengthen the growth, efficiency and security of enterprise, government and carrier customers around the world today, Level 3 serves customers in more than 500 markets, spanning three continents and more than 60 countries.
Level 3 Connecting and protecting the networked world-
To learn more go toLevel3.com
Job: *Operations / Service Delivery
Title: Operations Engineer II
Location: Colorado-Broomfield-CO:Broomfield:Interlocken 1000
Requisition ID: 39274
Other Locations: United States-Colorado-Littleton-CO:Littleton:10350 Park Meadows Dr, United States-Oklahoma-Tulsa-OK:Tulsa:100 S. Cincinnati Avenue., Suite 1200, United States-Georgia-Norcross-GA:Norcross:225 Scientific Drive
Level 3 embraces and is committed to an environment of equal opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, gender identity, veteran/military status, present or past history of mentalGettingHired.com – Bridging the Gap Between Job Seekers with Disabilities and Employers Looking to Hire disability, genetic information or any other classification protected by state or federal law. Review your rights. As part of being an Affirmative Action /EEO employer, Level 3 Communications supports Pay Transparency.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 1.877.333.6947 and let us know the nature of your request and your contact information.
To apply for this job please visit the following URL: http://itjobpro.com/69914 →