Principal Billing Operations Interface Analyst.


Client Reference Code: 202379
This position is responsible for providing production support for the Addressable Systems in the ICOMS and CSG billing system, to inclue CRM and 3rd party applications that integrate with the biller. A primary responsibility is technical interface management which encompasses support for production, high availability, development, testing, and training environments. The person in this position will work with the release management team to ensure that milestones are met for configuring and updating the addressable systems for these environments. This position also assists the Billing Configuration management team by analyzing data and producing reports to monitor SLA adherence and track departmental activity. The Principal Billing Configuration Specialist will be the primary reviewer of design documents prior to implementation.This position has extensive interaction with Charter, billing vendors, and other external contacts.

ICOMS and CSG technical addressable system support. Interface monitoring, production deployment of interface configuration, job scheduling, automation, and application of software upgrades.
Monitors work queues and ensures the stability of the production addressable interfaces and
React and resolve issues received via email in a timely manner ensuring production stability and proactively avoid service interruption for the customer.
Creates, configures, and supports addressability in test and training environments. Ensures setup is complete before turning over to users for activity.
Train and mentor more junior team members as needed.
Work closely with other departments on the controllers to include , but not limited to DNCS DAC and video engineering.
Utilize knowledge of Charter Communications services and products.
Maintain and perform updates to parameters on the billing platform (production, training and test). Review, validate and approve parameter updates and configuration as required to ensure continuity and system integrity.
Review Conceptual Design Documents provided by the Intake and Delivery team as well as the internal team and provide feedback prior to team implementation.
Research and respond to internal customer requests.
Serve as primary administrator for internal ticketing applications.
Trend monthly completion tracking data.
Develop and maintain security profiles to support billing system access, including internal users and external Vendors/Contractors.
Provide overall billing platform interface support, including on call rotation.
Support testing efforts in the test environment.
Validate testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
Troubleshoot interface issues and manage updates between internal application support and billing vendors.
Perform research and respond to inquiries from all areas of the organization.
Assume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment of departmental goals.
Complete special projects

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Ability to facilitate cross-functional communications among multiple teams.
Ability to make decisions and solve problems while working under pressure.
Ability to contribute to multiple projects at one time.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Knowledge of personal computer and software application skills (i.e. Word processing, spreadsheet, Visio, Project, etc.)
Strong leadership skills
Ability to communicate effectively with both technical and non-technical audiences.
Highly self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high pressure environment
Knowledge of the billing systems and platforms (CSG/ICOMS) products and services.
Knowledge of broad IT operations and interconnectivity of systems

Skills/Abilities and Knowledge
Knowledge of the billing systems and platforms (CSG/ICOMS) products and services.
Advanced knowledge in the use of the ICOMS billing platform including but not limited to: SQL, parameter entry, security, and product and pricing structure.

Bachelor’s degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience.

Related Work Experience Number of Years
Telecom Experience 6+
Billing Platform Application 8+

Office environment
Travel Required – 25%

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:

Job Code : TWCIBI307 Principal Spec, Billing Config Exempt


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