Client Reference Code: 203020
This role will use expertise in business functions (ordering, installation, support, monitoring, etc.) to guide rapid design of solutions for new systems and enhancements to existing systems. The Principal Technologist function will provide detailed support to project teams and development personnel as functional needs are mapped to existing standardized platforms and development patterns that allow faster delivery with consistent support and operational stability.
MAJOR DUTIES AND RESPONSIBILITIES
This position will interface heavily with the Enterprise Architecture team and be responsible for the documentation, tracking of progress and cadence of a strategic roadmap/plan for security program enhancements throughout the Charter companies. This role will coordinate, conduct and incorporate risk and current state assessments and data into an overall view of current operations/initiatives.
The role will also maintain benchmarking and data as it pertains to the overall desired future state of the security program through interviews, workshops and team meetings.
Once the current state and future states have been defined and socialized, this role will amass a roadmap for security program enhancements leveraging gap analysis between the Current and Future States and industry accepted practices.
Orchestrates and compiles work breakdowns for new projects to assist development managers in providing cost and calendar estimates to project teams, and maps development progress back to project milestones to proactively identify roadblocks and resolve them.
Conducts detailed analysis of log files and performance statistics of new or existing systems to identify previously unknown performance, functional or security issues and provides recommendations for remediation of issues.
Conducts design reviews, code reviews and deployment procedure reviews with development teams and operations personnel.
Provides troubleshooting and prioritization assistance for defect and performance issues of projects within development and in production.
Provides internal support to other personnel for issues on production systems.
Provide mentorship and coaching to entry, junior and associate level team members, including interns, to ensure a effective assimilation to the team and resource for professional growth
This role will report directly to the Vice President of Security Operations and Strategy and interact with cross functional teams at the executive level throughout the organization.
Provides informal training and mentoring to senior technical personnel on platforms, tools and practices.
Adheres to industry-specific local, state, and federal regulations as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by manager.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
An expert understanding of infrastructure technologies and concepts is preferred
Ability to demonstrate lateral thinking required to solve complex technical problems
Ability to collaborate well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
Ability to build consensus across interdisciplinary environments (across technical teams, across client domains)
Expert knowledge of network designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Bachelor’s Degree in Information Technology, Computer Science, MIS, Engineering or related field or related work experience, Master’s Degree preferred
Related Work Experience Number of Years
Experience designing or configuring systems and/or applications 10+
Project management work experience 6+
Experience working in Telecommunications industry
Skills /Abilities and Knowledge
Knowledge of company products and services
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Job Code : TWCIPC335 Principal Technologist Exempt
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