Pierce Technology Corp
Review production system incidents and problems daily, and work with system owners to document the issues, root causes, system actions, solutions and preventative measures. Prepare daily, weekly, monthly, yearly and ad hoc analyses/reports; present to IT senior management.
Skills: Skills and Education
B.S. in IT-related discipline or equivalent.
Excellent verbal and written communication skills.
Excellent analytical and quantitative skills.
Proficiency in Microsoft Excel.
Knowledge of, and/or experience in, system development or infrastructure support (related to network, servers and/or databases).
Experience in production system support helpful.
Experience in ServiceNow ITIL service management tool helpful.
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS MICROSOFT EXCEL QUANTITATIVE SOLUTIONS
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