Release Manager

TRAC Intermodal


The Release Manager is responsible for defining, implementing and managing a formal release process to promote changes utilizing automation for code deployments while ensuring the organization operates within the guidelines of ITIL and Agile.  Releases may be inclusive of application updates, operating system patches, security improvements, hardware upgrades, projects or programs.  This candidate should have working knowledge of the SDLC model and the tools necessary for the successful delivery of changes into various environments.

The Release Manager is key in raising the current levels of Release Management maturity by managing the source code management system, automating builds and regression testing, building tools and monitoring used to aid with deployments, and coordinating the push of new releases through multiple environments.  These responsibilities also include the planning, scheduling, managing the testing and deployment of all software releases while accounting for interdependencies to ensure timely delivery and integrity for every promotion or release.  The Release Manager will also need to work closely with the leads of different systems, services and other business units (e.g. Product Owners, Scrum Masters) and all participants in the software development projects, including stakeholders and be supportive of developers and testers as they set up the build for production and non-production environments. 


  • Defines the Release Management policy, standard operating procedures, templates and checklists
  • Coordinates and tracks all Release Management activities and effort in an Agile setting
  • Manages risks and resolve issues that impact release scope, schedule or quality
  • Measures and monitors the release while in progress to ensure on time delivery
  • Establishes and maintains a calendar of all releases and tasks associated with release planning
  • Serves as the escalation point for all issues and questions associated with releases in all communication, management and decision-making forums/discussions (i.e. readiness reviews, release notes, post deployment validations, etc.) with all stakeholders and senior management
  • Provides periodic reporting of successful and/or failed releases that also includes opportunities for improvement to the release process
  • Monitors the outcome of the release for incidents created post deployment for a specific timeframe and documenting those instances by initiating the Root Cause Analysis (RCA) process, as needed
  • Trains, administers, provides support of, and maintains all Release Management tools including performing routine maintenance and managing the access to those tools
  • Works closely with the Change Manager to ensure the Release Management process and Change Management process are aligned to achieve a high rate of successful deployments with little disruption to production systems
  • Participates in Change Advisory Board (CAB) meetings to discuss release scope and/or roadblocks
  • Provides direction to the Application Development and DevOps groups on best practices for production code releases and release management to ensure elevated levels of high quality deliverables
  • Defines and plans the roadmap for continuous improvement of the release strategy with consideration to the evolving business priorities and the transition of a release from Development to sustained Operations
  • Executes Release Management tasks and responsibilities outside of normal business hours, as required


  • Minimum of 3-5 years of previous release and/or project management experience, with a solid understanding of project management principles
  • Minimum of 8-10 years of experience in an application development or systems analysis environment
  • Minumum of 5 years of software development lifecycle experience with solid understanding of software development life-cycles with emphasis on change and release management
  • Bachelor’s degree in Computer Science or equivalent in work experienceDemonstrated effective leadership skills
  • Strong analytical skills and business acumen
  • Experience using Jira
  • Experience using ServiceNow
  • Experience with source sode (e.g. GIT, STASH, SVN, PVCS) and deployment (e.g. Chef, Jenkins, Ant, Maven, Puppet) tools
  • Demonstrated ability to coordinate cross-functional work teams in multi-platform environments
  • Advanced written and verbal communication skills are a must
  • Previous experience defining and implementing a Release Management process
  • Agile Methodology experience
  • Focus on delivering solutions within the expected timeframes that enhance the end user experience
  • Ability to adapt to a dynamic, fast-paced work environment with shifting priorities
  • Passionate about continuous integration and delivery
  • Strong process and detail oriented mindset
  • Prior experience documenting processes and procedures
  • Excellent problem solving, analytical skills, and technical troubleshooting skills
  • Effective time management and organizational skills
  • Ability to work independently or as part of a team
  • Must be curious and excited to try new and innovative technologies
  • Ability to recognize the appropriate style, level of detail, and message for the audience when communicating the release management process and any other relevant information
  • Experience practicing Release Management in an Agile scrum environment

Preferred Qualifications

  • ITIL Certified
  • Prior experience with development/scripting (Perl, Python, NET framework, Java, PowerShell)
  • Experience with Oracle, SQL Server, TFS
  • Experience with build and deploy lifecycle for applications
  • Knowledge of SOX, PCI, and Segregation of Duties
  • DevOps experience
  • IT Operations background is a plus
  • ERP Release management / Integration experience is a big benefit
  • PMP Certification

More About Us

Are you looking for a career with an industry leader? Have big ideas that deserve to be heard? A career at TRAC offers a rewarding opportunity to be part of a growing, evolving and ever-improving organization. TRAC Intermodal is North America’s leading intermodal transportation equipment provider and chassis pool manager serving domestic and international shippers. The company’s operations include long-term leasing and short-term rentals of approximately 278,000 chassis in our fleet. We also provide pool/fleet management services and are a leader in providing chassis solutions to the intermodal industry that are designed to increase supply chain efficiency, control costs and promote safety. Based in Princeton New Jersey, TRAC Intermodal is opening new locations across North America, experiencing impressive growth and embracing change. With the acquisition of Interstar Fleet Services and partnership with StreetTurn’s Intermodal Data Hub, we continue to expand our service offerings and create new career opportunities. If you want to work with a company whose people live its values every day, consider a career with TRAC Intermodal.

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