Client Reference Code: 205645
The Reports Coordinator is responsible for the development of reporting solutions to address business needs for Customer Operations. Understand business processes, and the systems utilized to implement business processes to achieve company goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Build and implement reporting and application solutions to provide increased efficiency and consistency, higher employee satisfaction, and reduced costs.
Understand policies, procedures, and practices for analysis of business performance and impact.
Acquire data from primary or secondary data sources for use in analysis and trending.
Produce summary and detailed reporting solutions for key performance indicators, utilizing data housed in multiple databases/systems.
Produce ad hoc reports to answer business questions quickly and thoroughly.
Develop technology documentation to support ongoing maintenance of reporting and application solutions.
Develop communication documentation to support deployment of reporting and application solutions to end users.
Perform other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Ability to perform detailed business analysis and design
Ability to effectively consult with department managers and leaders
Knowledge of cable television products and services
Knowledge of operating systems, including desktop productivity software and client/server system architecture
Knowledge of database/reporting systems
Basic knowledge of SQL Server Reporting Services
Bachelor’s degree in related field or equivalent experience
Related Work Experience Number of Years
Overall general systems and applications experience 2
Data collection and design 1
Exposure to moderate noise level
Job Code : TWCBDA330 Reports Coordinator Exempt
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