Sales Engineer 1

Spectrum

Client Reference Code: 197257
COMPANY:
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

SPECTRUM ENTERPRISE OVERVIEW:

Superior, reliable, consistent services that deliver value – that’s our focus. Over the years, Charter has invested billions of dollars in infrastructure improvements, unleashing the power of an advanced, two-way, fully interactive fiber network. By moving to this all-digital network, today’s Charter customers enjoy the most HD TV channels, more On Demand choices and the fastest internet speeds.
Spectrum Enterprise Solutions builds business-to-business solutions with a people-to-people focus, providing the bandwidth and support customers need to accelerate business. Charter’s largest customers enjoy enterprise-grade voice, video, data, network, cloud and managed services via a flexible and secure fiber-based network.
POSITION OVERVIEW:
As part of the sales team, the Sales Engineer 1 supports pre-sale activities. Evaluates the customers’ networking requirements for data, voice, and video. Engineers strategic network solutions that cost effectively meets the customers’ needs today and in the future. Prepares and presents technical sales proposals for prospective new and existing customers.

RESPONSIBILITIES:

  • Supports sales team through pre-sales and/or post-sales technical consulting activities
    Interfaces with customers to determine short and long-term technical requirements
  • Designs voice and data network solutions for customer applications, including preparation of network topologies and technical specifications
  • Prepares and presents technical proposals on Spectrum Enterprise’s products and services, as well as how those products can be integrated and implemented within customer’s network
  • Responsible for all technical content of the proposal process, including RFI, RFQ and RFP responses and technical designs
  • Conducts customer site surveys as required to insure successful installation of services
  • Provides technical sales support to insure successful customer integration and implementation of company solutions
  • Handles complex questions encountered during installation and turn-up concerning solution design and equipment operation

REQUIREMENTS:

  • Three or more years of Sales Engineering and networking experience in the telecom or service provider industry
  • Ability to work closely with sales executives with a proven knowledge of the sales cycle
  • Excellent verbal and written communications skills
  • Strong sales skills in presentation and proposal design
  • Strong knowledge of general industry networking technologies such as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM
  • Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE
  • Consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications
  • Extensive voice networking experience with emphasis on VoIP, signaling protocols and PBX
  • Extensive experience with routing protocols such as BGP, ISIS, OSPF, RIP as well as knowledge of emerging technologies
  • Ability to multi task and meet multiple deadlines
  • Proficient in MS Visio, MS Word, MS Excel, MS PowerPoint, and MS

EDUCATION:

Bachelor’s degree (BA/BS) from a four (4) year college or university in Engineering, Computer Science, or related field; or equivalent training, education and experience
CCNA, CCDA, CCNP, CCDP certification preferred
MEF-CECP 2.0 preferred
NOTE: Driving is a requirement for this position, must possess and maintain a valid Driver’s License and safe driving record.

Job Code : TWCSEN210 Sales Engineer I Exempt

197257BR

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