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Senior DevOps Engineer-

Job ID 2018-4037
Location US-CA-San Jose
Category R & D

About the Job

Senior Dev Ops/Site Reliability Engineer

If you are an engineer who is comfortable with coding and interested in building out tools and infrastructure focused on system level availability, agility, transparency and scalability, then we have the right challenge for you.

Data is the new currency in the IT world and the UC space is no different in leveraging AI and Machine Learning to derive valuable insights from all the employee and customer interaction data’.

Customer engagement models and expectations are changing. As organizations increasingly compete on customer experience (CX) and engagement, senior managers are being tasked with transforming their company’s CX. Key to this transformation is the increased need to support interactions between customers and employees in a more contextually rich and intelligent manner.
Customer expectations are constantly evolving. People are surrounded by technology that operates in real time to make their lives easier, so they expect customer service to work in the same way. AI can analyze all relevant data with detailed information on previous interactions and a complete customer history all in one place. This means that advisors have good context for the call, so they can handle a query quickly and in line with customer expectations.

88 is seeking Senior Dev Ops to join our new data platform team. This is an exciting opportunity to become a member of the data platform team working on analytics, ML and AI.
Check us out at *******

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* You will be responsible for maintaining and scaling production services and servers across multiple data centers for complex and data-intensive cloud services
* You will play a critical part in company’s hybrid cloud journey
* You will improve scalability, service reliability, capacity, and performance
* You will write automation code for provisioning and operating infrastructure at massive scale
* You are not an operator, you’re an experienced software engineer focused on operations
* You will work with development teams to make sure the applications fit nicely within the infrastructure and scalability/reliability/security is designed and implemented from the start
* You will work with QE on building pipelines and automation for delivering and deploying applications to production
* You will participate in the occasional on-call rotation supporting the infrastructure
* You will roll up the sleeves to troubleshoot incidents, formulate theories and test your hypothesis, and narrow down possibilities to find the root cause
* Hands on experience in building fault tolerant and scalable systems
* BS/CS or EE or equivalent
* Strong development/automation skills. Must be very comfortable with reading and writing Python code. Java is a plus
* 5+ years of Unix/Linux experience, with some experience in managing 1000+ nodes
* Tools-first mindset. You build tools for yourself and others to increase efficiency and to make hard or repetitive tasks easy and quick
* Experience with AWS and AWS APIs
* Experience with monitoring large scale environment
* Experience with Configuration Management and CI/CD. Jenkins, Chef, Ansible preferred
* Experience with containerization is a plus
* Familiar with web servers (Nginx preferred) and HA Proxy
* Preferred experience: Hadoop Stack, Elasticsearch, Kafka
* Organized, focused on building, improving, resolving and delivering. Good communicator in and across teams, taking the lead


About the Company

88, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 88’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

In today’s competitive market 88 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.

For additional information, visit ***********, ************** or connect with 88 on LinkedIn,
Twitter, Google+ and Facebook

Additional Information

88 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 88 jobs located in the US: 88 participates in the E-Verify program.
View the Participant Poster in English | Espaol.
View the Right to Work Poster in English | Espaol.


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