Senior Technical Support Engineer

San Jose, California Hermes-Microvision

* Research, diagnose, troubleshoot and solve issues.

* Follow standard procedures to escalate unresolved issues with internal teams.

* Participates in and possibly lead conference call with customer.

* Diagnose and troubleshoot software and hardware problems and help customers

* Prepare accurate and timely reports and ensure proper recording and closure of all issues.

* Document most efficient troubleshooting method in BKM.

* Provides leadership and mentors local team members.

* Support equipment installation

* 50% travelling capability within US.


BS or higher in EE/ME/SEM
Experience in semiconductor equipment
Must be hands-on & willing to learn
Strong analytic and data analysis skills
Self-motivated and a great team-player

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