Shared Information Support,Senior

Freddie Mac

Position Overview

Responsible for maintaining/updating enterprise data application systems that have completed the development stage and are running in the daily operations of the firm. Support and provide subject matter expertise on upgrades, day to day operations, and projects by performing impact analysis (including upstream and downstream), testing, data analysis/lineage, create operational support requirements such as SLAs and control reports, and other technical/business support for all enterprise data assets. Provide enterprise data support for key controls and process over the shared information assets including collecting artifacts to prove compliance. Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable. Works under limited direction Independently determines and develops approach to solutions. Work is evaluated upon completion for adequacy in satisfying objectives. Represents the organization as the principal customer contact on contracts and often performs project leadership role. Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines. College Degree or equivalent experience; advanced studies/degree preferred. Typically has 5 – 7 years related experience.

Position Overview :
This position is in the Single-Family Data Governance & Management organization on the Approved Provisioning Points (APPs) team. The APPs team provides business ownership and management for Contract, Loan, Mortgage Back Securities (MBS), Primary Market Loan (PML), and Common Transformation Services (CTrS) to ensure data accessibility, availability, accuracy, and integrity. We provide initiative/project & governance support and business operations support for the APPs.

Initiative/Project Governance Support:
• Impact Analysis
• Requirements
• User Acceptance Testing (UAT)
• Post Production Validation

Business Operations Support:
• Business Operations Support (24×7 adhoc support)
• Issues and Resolution Management
• Communications to IT/Business Partners and Consumers
• L3 Production Break-Fix
• Data Movement Monitoring and Validation

Selected Candidate will also be responsible for the following:
• Performs data issue/problem management, research potential data exceptions, and initiative/project engagement: data analysis, leveraging current sources including databases, data and process models, business requirements and other artifacts
• Provides project support as needed: gather, analyze, evaluate, and document business requirements, conduct User Acceptance Testing (UAT), perform post production validation
• Acts as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome
• Independently determines and develops approach to solutions, working under limited direction
• Follows established processes, procedures, and directions
• Maintains process documentation and other relevant records as needed
• Monitors and supports a shared team mailbox
• Provides On-Call support as needed


• Typically has 5-7 years relevant experience
• College Degree or equivalent experience
• Proficiency with Microsoft Office Suite (Work, Excel, etc.)
• Good written and verbal communication
• Experience with analyzing Mainframe dataset and Mainframe tools
• Solid experience with SQL and/or XML/XSD
• Experience with DB2 and Oracle database
• Strong data analysis, research and analytical skills

Preferred Skills

• Experience in the Mortgage industry, Freddie Mac, and operational processes and information needs
• Demonstrated flexibility and adaptability to changes
• Demonstrated ability to manage multiple priorities and deadlines
• Ability to work independently or as part of a team

Closing Statement

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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