Client Reference Code: 207130
The Sr Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization’s systems and capabilities. Educates the IT organization on the direction of the business. Works independently with minimal supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Analyze Service Delivery’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.
Gather, refine and validate complex business requirements, interdependencies and potential risks or issues.
Facilitate communication and encourage commitment between business units to align solutions with business strategies.
Assist in the business process redesign and documentation as needed for new technology.
Review and monitor Service Delivery business processes in order to determine potential process and system improvements and automation opportunities.
Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.
Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.
Work with business partners within one business function to align technology solutions within business strategies.
Maintain end-to-end process responsibility for the lifecycle of the project roll out, from creation through implementation.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated leadership abilities
Demonstrates ability to interact with multiple organizations
Demonstrates excellent communication skills, both written and verbal
Knowledgeable about critical success factors for the business
Working knowledge of cable television operations, processes and billing systems
Excellent interpersonal skills and ability to present performance feedback effectively
Excellent presentation skills with small- to medium-sized groups
Strong analytical ability
Ability to work independently
Related Work Experience Number of Years
Procedural documentation and implementation background
Business Analyst experience 5
Project life cycle experience 5
Customer service experience 5
Call center and telecommunications experience preferred
Job Code : TWCBGN347 Sr Bus Anlyst Serv Del&Process Exempt
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