Sr. Product Manager

Spectrum

Client Reference Code: 209567

JOB SUMMARY
This position is responsible for contributing to a multi-year product roadmap and strategy for Spectrum Enterprise’s Hosted Communications portfolio. The Product Manager will lead the evaluation of newly emerging technologies and trends, demonstrate proof of concept outcomes and translate these into compelling products and services targeted to Spectrum’s enterprise and mid-market customers. This role will continuously assess competitive feature gaps, gather customer requirements and drive new product initiatives to increase market penetration and revenue growth. The Product Manager will lead the development effort and engage cross functionally with Engineering, Operations, Customer Care, IT and external vendors to define the technical and functional requirements from which the systems will be built to support a new product initiative.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to deliver a comprehensive, best-in-class customer experience and product portfolio that satisfies the current and future needs of our enterprise customers.

Support the development activity associated with the Spectrum Enterprise Hosted Communications roadmap.

Focus on assessing new technologies and innovative solutions and translate those into defined proof of concepts evaluations

Evaluate, interpret, and provide strategic direction for new product services, features and functionality across the Hosted Communications portfolio and deliver a seamless customer experience.

Familiar with the agile framework, working methodology as well as industry best practices in product development.

Manage the Product Development Lifecycle, including:
– Author business/product requirements and oversee and compile the end to end functional requirements.
– write user stories and test cases
– oversee and project manage the development team’s effort
– certify products that are developed prior to release
– operate product trials when appropriate
– write/update product guides.

Build and manage strong working relationships with the cross-functional teams including Engineering, Operations, UX, Customer Care, Sales, Sales Support, Order Fulfillment and external vendors needed to drive an efficient development effort for new enterprise voice initiatives.

Ensures communication with all stakeholders is being managed effectively.

Manage priorities and scope for release planning

Represent the company at industry forums, events and associations.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Product Development and/or Product Management Experience
Ability to learn new technologies and assess value to business goal and strategy
Ability and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to understand complex and technical concepts and translate them into simplified product attributes to deliver an enhanced customer experience.
Proficient with Word, Excel, PowerPoint
Aptitude for technical products
Good organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results

Education
BA/BS Degree in Business or Technical Degree related to the Telecommunications field. MBA or relevant Master Degree is a plus

Related Work Experience Number of Years
Product Development, Product Management, Solution Engineering 5-7
Cable, Telecommunications, or Enterprise IT 5-7
Experience writing technical systems requirements

PREFERRED QUALIFICATIONS
Related Work Experience
Experience in Cable, Telecommunications
Business-to-business experience preferred

Working Conditions
Office Environment.
Travel up to 15%

Job Code : MPD310 Sr. Ent Product Manager Exempt

209567BR

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