Sr System Administrator


Client Reference Code: 206411
JOB TITLE: Sr System Administrator

Deploys the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware. Assists with assigning staff to various projects, directs their activities, and evaluates their work. Administers applications supporting all Charter divisions.

Actively and consistently supports all efforts to simplify and enhance the customer experience

Maintains and administers computing environments, including computer hardware, systems software, applications software, and all configurations

Recommends changes to improve systems and network configurations, and determines hardware or software requirements related to such changes

Responsible for troubleshooting server problems as reported by users

Uses established change management processes, requiring operational procedures be performed with minimal customer impact

Researches, evaluates and recommends software and hardware products

Supports Web access and electronic messaging services and maintains a secure systems environment

Provides new hardware specifications to users based on application and business needs and anticipated growth; installs new servers and maintains the server infrastructure

Defines procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues

Performs troubleshooting for complex hardware, software and network problems

Works on multiple projects as a project team member, occasionally as a project lead

Provide mentorship and coaching to entry, junior and associate level team members, including interns, to ensure a effective assimilation to the team and resource for professional growth

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Must be proficient in MS Office
Excellent communication skills and the ability to work well with all levels of business users in a professional manner
Ability to lift 40 lbs
Ability to sit and stand for extended periods of time
Ability to perform after hours tasks
Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
Expert level knowledge around system administration tasks and ability to provide recommendations around approach to leverage resources
Ability to lead other staff doing similar work in the department
Ability to offer training and instruction and helps to set the work pace within the department

BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience
8 to 10 years of related IT work experience

Office environment

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.

Job Code : TWCIDB349 Sr System Administrator Exempt


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