Client Reference Code: 205268
Under the general supervision of the Director of Quality Assurance (QA), provides senior technology support for activities that facilitate the quality assurance activities within the IT organization. Works with IT teams to guide and review initiatives within the IT organization, facilitating the improvements required to IT team activities required to achieve quality assurance objectives. Participates in the IT Change Advisory Board (CAB) as a primary reviewer of IT activities, utilizing in-depth knowledge of IT functions to inspect, refine, and approve the activities of the IT organization.
Major Job duties and responsibilities.
Acts as a key member and technical resource for the Charter IT Change Advisory Board (CAB), reviewing proposed changes to IT systems and applications to ensure such changes meet or exceed quality standards as defined by Charter, the Charter IT organization, and the Charter IT QA organization.
Works with IT organizations to review activities within that organizations, identifying changes or initiatives which will improve the quality of the specified organization.
Provides technical leadership and support for quality activities for a designated set of IT organizations, including periodic or ad hoc reviews of QA plans and results for that organization or for IT in general.
Identifies initiatives which will improve the quality within the IT organization, and secures stakeholder support for these initiatives.
Develops and utilizes an intense understanding of targeted IT organizations, and uses this understanding to help review or initiate initiatives on behalf of the organization and on behalf of the QA function.
Interfaces to stakeholders within IT to establish and perform reviews of IT activities and quality performance, both within the respective organization and within the QA organization.
Identifies and establishes key Quality metrics, both within the QA organization and across IT. Secures stakeholder buy-in for chosen metrics, and provides effective communication of the metrics and their importance to IT. Assists in the reporting of these quality metrics for the IT organization and for the QA function.
Works with IT Stakeholders to communicate metrics, and to establish plans to bring business performance back in-line with metric objectives.
Adhere to industry specific local, state, and federal regulations, as applicable.
Knows, understands, and follows company policy.
Performs other duties as requested by the Senior Director.
Skills/Abilities and Knowledge
Advanced knowledge of IT concepts, in particular as they relate to one of the organizations within the Charter IT domain.
Understanding of architecture and solution architecture, and how these fit into IT delivery models.
Ability to present and interface with IT stakeholders and preferably senior executives, including (but not limited to) manager, director, and VP levels.
Ability to understand and interact with organizations from multiple disciplines, including (but not limited to) infrastructure, analytics, and application development/operations.
Ability to present data in a clear and insightful manner, and to establish data which is meaningful for the audience.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications
Ability to work in a team environment
Advanced Knowledge in engineering operations.
Advanced knowledge in using ticketing and software tools to support the current operations.
Advanced knowledge of technology designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Knowledge of Microsoft Office
10+ years of engineering or technology experience
5+ years of experience in an IT specialty function (e.g., infrastructure, Application development, or analytics)
Prefer 2+ years of experience in IT solution or enterprise architecture
Prefer 2+ years of experience in secondary domain of IT specialty function (beyond primary IT domain)
Job Code : TWCIGN345 Sr Technologist Exempt
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