System Administrator- CSG Billing Design


Client Reference Code: 196844
Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. Performs software testing, documentation, develops requirements, and provide mentoring to lower level Specialists.

Actively and consistently support all efforts to simplify and enhance the customer experience

Develops software requirements

Develops and documents user methods and procedures

Analyze systems for ongoing performance improvements at user and system levels

Provide support for complex issues, mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing

Respond to requests made via Change Request Management, Issue Management and
On site support

May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement

Train and assist junior level staff as well as system users

Develop the scheduling workloads and monitoring projects and provide status reports

Perform other duties a requested by supervisor.

Skills/Abilities and Knowledge
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project

Bachelor’s degree in Information Technology or related field or equivalent experience.

Related Work Experience
3-5 years experience in supporting, testing and documenting various information technology systems including end-user cable, high-speed data, and telephony billing systems

Office environment
Some travel required

Job Code : TWCIDB379 System Administrator Exempt


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