Primary Purpose of Position:
Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.
Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
o User administration/privileges
o Configuration and testing of software changes and operational processes
o Interface/integration configuration, testing, and support
o Assistance resolving escalated problems
o Migration of changes and problem resolutions to production environments
o System availability
o Performance troubleshooting
o Charles River IMS and database software patches
o Charles River IMS version upgrades
o Business Continuity/Disaster Recovery assistance
Working with CRD colleagues to smoothly transition new clients to production operation.
Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Perform other duties as assigned.
Requirements and Qualifications:
A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
A minimum of 5+years of progressively responsible experience.
Experience in managing and supporting mission critical production software applications is required.
Experience with SQL, MS SQL Server preferred.
Experience in DevOps (or related) technologies is preferred.
Proven ability to work in a mission-critical operations and production support environment.
Experience or familiarity with servers and networks is preferred.
Proven ability to partner with various internal departments to deliver superior customer service.
Break down moderately complex processes into simple and reliable components.
Experience with automation using scripting languages such as Python/ Perl and PowerShell.
Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
Database software or IT technical experience.
Charles River IMS or securities trading software experience is preferred.
A background in portfolio management and trading system applications is preferred.
Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
Strong written and verbal communication skills.
Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision.
Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, ‘can-do’ approach, and the ability to work efficiently and creatively.
Strong analytical and problem-solving skills.
Travel may be required – 10% to 15% per calendar year.
Flexibility with schedule and ability to work beyond regular business hours for period off hours support.
Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier.
Involves movement between departments to facilitate workflow.
Internal and External Contacts:
Interfaces regularly in both verbal and written form with all levels of professionals.
Interfaces regularly with external customers and other parties.
Reports to Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.
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