Systems Engineer II – Video Support Center – Systems

Spectrum

Client Reference Code: 202846
TheEngineer in Video Support Center-Systemsis responsible for programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services by providing Tier 2 and Tier 3 support for all video systems within Charter Communications. The video systems included in this team’s purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems. The Engineer is responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers. This position is part of a team providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. TheEngineer in Video Support Center-Systemsis looked at as a subject matter expert of video support and will often lead initiatives and mentor other team members.

Basic Qualifications

  • Minimum of 5 years of experience working with Unix/Linux based client/server systems and applications
  • Minimum of 5 years of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity
  • Must be able to work various shifts, and be flexible with work schedule
  • Bachelor’s degree (BA/BS) from four-year college or university; or equivalent training, education, and experience

Additional Job Requirements

  • Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris
  • Experience leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices
  • Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices
  • Direct experience and knowledge of Conditional Access controllers such as Cisco DNCSs and Arris DACs
  • Direct experience and knowledge of Switched Digital Video systems from vendors such as Arris and Cisco
  • Must be able to commit to any of the following shifts, which are subject to change;
    • Shift A, Team 1 – Sunday – Wednesday (7 AM to 6 PM)
    • Shift A, Team 2 – Wednesday – Saturday (7 AM to 6 PM)
    • Shift B, Team 1 – Sunday – Wednesday (1 PM to 12 AM)
    • Shift B, Team 2 – Wednesday – Saturday (1 PM to 12 AM)
    • Shift C, Team 1 – Sunday – Wednesday (10 PM to 9 AM)
    • Shift C, Team 2 – Wednesday – Saturday (10 PM to 9 AM)
    • Crossover Shift – Monday – Friday (10 AM to 7 PM)


Preferred Qualifications

  • Direct experience and expert knowledge of Charter back office systems such as Mystro and Spectrum
  • Working experience within Telecommunications industry
  • System Administration of complex Unix environments and associated certifications (RHCSA, RHCE)

Job Code : TWCISY340 Systems Engineer II Exempt

202846BR

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