Systems Engineer III – Remedy Engineer


Client Reference Code: 206470
Job Scope

The Systems Engineer III (Remedy Engineer) is responsible for engineering/developing within the Remedy application, resolving workflow/transaction, and troubleshooting errors across related backend systems. Position will require understanding of data flows in order to effectively escalate to other teams or departments as needed.

Basic Qualifications
• Minimum of 3 years of experience with BMC Action Request System
• Minimum of 3 years of experience with BMC Remedy ITSM suite of applications including Service Request
• Minimum of 3 years of experience with any scripting language (PERL, Python, Etc)
• Bachelor’s degree (BA/BS) from four-year college or university; or equivalent training, education, and experience

Duties and Responsibilities
• Monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
• Providing engineering support to software related issues within the Remedy application
• Monitoring system issues within the request system to identify widespread issues and means of prevention

Additional Job Requirements
• Experience with reconfiguration and development of workflow for Remedy backend components
• Experience providing technical support and general troubleshooting of BMC Action Request System and associated ITSM applications, Oracle databases and other systems.
• Experience working with Linux/UNIX systems
• Experience demonstrating an understanding around specifying requirements for and/or implementation of system health tools, performance monitoring tools, and software management tools for 24×7 environments

Preferred Qualifications
• The ideal candidate will have at least 5 years of Remedy development experience
• BMC Remedy Action Request certifications
• Experience with integrations with networking tools, i. e., NetCool, Resolve
• Experience with data analysis and reporting
• Experience providing support for internally developed applications
• RedHat Certified Administrator/Engineer
Job Code : TWCISY350 Systems Engineer III Exempt


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