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Technical Architect

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Passionate about our customers’ success, the Technical Architect
exhibits a combination of solution implementation skills, business
insight, and the ability to simplify complex information helping
customers develop the skills and confidence to use our products to
achieve business objectives.
Our Technical Architects are responsible for the technical delivery
from project kickoff to the public launch of the solution. You ll
drive the requirements gathering process, develop the solution design,
and guide the client through the technical parts of the integration.
As you do this, you ll help them balance their business and technical
goals while working with the project leadership to ensure an on-time
delivery.
Delivering a solution is only part of the goal. You ll need to balance
technical trade-offs and schedules with the maintainability of our
platform. By helping the client to follow our methodology, you ll
reduce technical debt for us, while helping to future-proof their
solution. Your colleagues in our support team will be grateful for
your dedication.
This isn t just a technology position, though. We are looking for a
"rounded" person, who demonstrates people skills, as well as
business understanding. Can you persuade people to consider different
approaches, and to surrender past habits? Do you know how to build
consensus around new ideas? Can you bridge the realms of technical
users and business owners? Can you ask the right questions? Can you
develop rapport to be a trusted advisor? Good. You ll need to draw on
all of these and more to deliver the best results for our clients.
The Technical Architect may go on site for design workshops and
occasional meetings, but most of our work is done remotely from the
client, with up to 25% travel.
Responsibilities
Implementation and Domain Expertise
* Lead customer kick-off meetings with client and Vindicia team:
Review implementation methodology, explain product architecture
and features, project deliverables, and training expectations
* Gather requirements for software implementation designed to meet
the true business needs of the customer
* Analyze existing client systems, interface requirements, business
process and operational needs. Build on domain expertise and
industry leading methodologies in order to provide business
mentorship and develop optimal long-term solution design
* Earn the client s trust through domain expertise. Create consensus
to support solution approach based on industry direction
* Accurately interpret customer requirements to identify correct
solution configuration in development and production environments
* Develop code samples to share with the client and internally to
verify product functionality before communicating the solution to
the client. Assist client investigation of their technical issues
and suggest alternate approaches as necessary
* Consolidate and clarify enhancement requirements. Drive
understanding of client needs, document, and discuss with our
Product Management and Engineering teams. Consider and balance
client-specific needs with broader platform goals
* Ensure smooth transition to Client Technical Support. Educate
support team on implementation nuances, client challenges, and
client business model
* Certify client implementation to ensure compliance with Vindicia
development practices
* Lead handover of implementation to Customer Technical Support
explaining the requirements, solution implementation,
configuration, and open issues (including mitigation plans with
proper documentation)
* Establish and maintain appropriate urgency in technical teams to
meet client timelines
* Stay ahead of business trends and industry developments.
Collaborate with peers to define and document company standard
methodologies. Apply to client consultation and solution
recommendations
Client Management
* Understand client business needs and effectively tie back and
explain to the client how the delivered solution addresses the
requirements
* Abstract Vindicia technical issues to simplify for the client.
Collaborate internally to resolve and respond to client inquiries
or issues effectively and in timely manner
* Influence and guide the client to Vindicia standard methodology
and standard solution adoption
* Build relationship of trust and credibility with clients
* Act as the primary functional and technical liaison between
Vindicia and the client
* Speak the language of a billing and payments industry practitioner
* Partner with project managers on a seamless implementation and
smooth transition to Client Technical Support
* Ensure that all open items are resolved in a timely manner
Qualifications
Education and Experience
* Bachelors or Master s Degree in Engineering, Computer Science or
equivalent Industry experience
* 10+ years of technology delivery experience with at least 3 years
in client facing roles
Required Skills
* Deep understanding of SaaS technologies (Web Architecture,
RDBMS/SQL, modern Web languages)
* Solid debugging skills
* Good communication skills across both technical and business
issues, and across varying levels of seniority to both internal
and external audiences
* Demonstrated ability to summarize and present ideas ranging from
high-level concepts to detailed technical solutions
* Ability to influence decision making with both developers and
business owners
Desirable Skills
Familiarity with one or more of the following industries:
* Payment processing
* OTT video
* Ecommerce
* Billing
* Telecommunications
* Mobile payments
* Alternative payments
* Familiarity with security standards such as PCI DSS and Privacy
Shield
Vindicia and Amdocs are equal opportunity employers. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, ancestry, pregnancy, age,
sexual orientation, gender identity, marital status, protected veteran
status, medical condition or disability, or any other characteristic
protected by law. This position can be located anywhere within the US,
with preference given to candidates in the SF Bay Area. No relocation
costs will be paid for this role.

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